Customer Service Advisor – IT Support
Job Description
Job title: Customer Service Advisor – IT Support
Company: Manpower
Job description: Customer Service Advisor – IT Support – £11 per hour – 35 hours per week, between Monday and Friday, 7 am – 6 pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based at Trafford Park.
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st-line IT support to Capgemini’s clients.
What you’ll do
- Respond to incoming requests via telephone, email, and web chat
- Log all requests in the appropriate call-logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however, full training will be provided to ensure you are successful in your role.
What you’ll bring
- Effective communication skills, both verbally and in writing
- Genuine passion for delivering exceptional customer service
- A keen willingness to learn and adapt
- The ability to work both independently and in a team environment
- Strong analytical skills
- Ability to work under pressure
If you feel that you fit the above criteria, then apply today!
Expected salary: £11 per hour
Location: Greater Manchester
Job date: Fri, 05 Jan 2024 00:48:31 GMT
Apply for the job now!
