Customer Service Agent
Job Description
Job title: Customer Service Agent
Company: Menzies Aviation
Job description: OverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.But at the heart of our business is our people.Role PurposeDeliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance to company policies and procedures at all timesWhat you will be doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Always ensure safety and Security is never compromised.
- Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
- Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed.
- You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.Safety, Security and Compliance:You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.What we are looking for
- Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to
- specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
- Ability to work within a pressured environment.
- Must be flexible to adapt to changing demands/circumstances.
- Team player with strong interpersonal skills.
- Ability to influence, motivate, negotiate and communicate effectively at all levels.
DiversityMenzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.Application InstructionsIs this role ticking all the boxes for you? If so, please click apply now!
Expected salary:
Location: Edinburgh
