Customer Service Co-ordinator

March 23, 2024

Job Description


Job title: Customer Service Co-ordinator

Company: Brellis Recruitment

Job description: Customer Service Co-ordinatorPaying 24k, 25 days of holiday + bank holidays, Buy and Sell Leave Policy Pension Life Assurance Private Medical Insurance, Annual health check (subject to the policy), 2 x volunteering days per year.Are you passionate about providing top-notch customer service and ensuring customer satisfaction? Are you highly organised and a confident fast learner? Do you have experience within an office based administrative coordinator role? If so, we have an exciting opportunity for you with fantastic career development opportunities and support!As a Customer Service Co-ordinator, you will be responsible for addressing customer inquiries, offering solutions to technical issues, and ensuring a positive customer experience. This role requires a combination of admin, excellent communication skills, and a customer-centric approach.Main Responsibilities of Customer Service Co-ordinator

  • Monitor the Design Services email inbox regularly.
  • Collaborate as a team member and independently using initiative.
  • Track and document correspondence with prospective clients in the CRM system.
  • Create formal correspondences for technical document submissions.
  • Provide administrative advice and support to clients or colleagues.
  • Record and document departmental KPIs to the required standard.
  • Positively communicate with internal colleagues.
  • Minimize and efficiently address complaints.
  • Maintain professional, polite, informative, and helpful communication.
  • Seek guidance in difficult situations; avoid losing control or making it personal.
  • Represent the company appropriately in professional or social settings.

Requirements of Customer Service Co-ordinator

  • Proven experience in a administrative customer service role
  • Strong communication skills, both written and verbal.
  • Empathetic, patient, and an active listener with the ability to address customer concerns effectively.
  • Proficiency in using Microsoft Suite.

To find out more or to apply contact Nicole at Brellis Recruitment today.INDH

Expected salary: £23000 – 24000 per year

Location: Daventry, Northamptonshire

Job date: Fri, 22 Mar 2024 04:33:06 GMT

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