Customer Service Co-ordinator

Job Description

Job title: Customer Service Co-ordinator

Company: Brellis Recruitment

Job description: Customer Service Co-ordinatorPaying 24k, 25 days of holiday + bank holidays, Buy and Sell Leave Policy Pension Life Assurance Private Medical Insurance, Annual health check (subject to the policy), 2 x volunteering days per year.Are you passionate about providing top-notch customer service and ensuring customer satisfaction? Are you highly organised and a confident fast learner? Do you have experience within an office based administrative coordinator role? If so, we have an exciting opportunity for you with fantastic career development opportunities and support!As a Customer Service Co-ordinator, you will be responsible for addressing customer inquiries, offering solutions to technical issues, and ensuring a positive customer experience. This role requires a combination of admin, excellent communication skills, and a customer-centric approach.Main Responsibilities of Customer Service Co-ordinator

• Monitor the Design Services email inbox regularly.
• Collaborate as a team member and independently using initiative.
• Track and document correspondence with prospective clients in the CRM system.
• Create formal correspondences for technical document submissions.
• Provide administrative advice and support to clients or colleagues.
• Record and document departmental KPIs to the required standard.
• Positively communicate with internal colleagues.
• Minimize and efficiently address complaints.
• Maintain professional, polite, informative, and helpful communication.
• Seek guidance in difficult situations; avoid losing control or making it personal.
• Represent the company appropriately in professional or social settings.

Requirements of Customer Service Co-ordinator

• Proven experience in a administrative customer service role
• Strong communication skills, both written and verbal.
• Empathetic, patient, and an active listener with the ability to address customer concerns effectively.
• Proficiency in using Microsoft Suite.

To find out more or to apply contact Nicole at Brellis Recruitment today.INDH

Expected salary: £23000 – 24000 per year

Location: Daventry, Northamptonshire

Job date: Fri, 22 Mar 2024 04:33:06 GMT

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