Customer Service Coordinator

Agriculture & Forestry
January 11, 2024

Job Description


Job title: Customer Service Coordinator

Company: Mole Valley Farmers

Job description: We are a progressive farmer-owned agricultural and rural retail supply business, who is committed to ensuring the long-term sustainability of our company, farming customers and employees.

We are on the lookout for a Customer Service Coordinator to come and join our team in Huntworth Mill, TA6 6LQ.

This position is a great opportunity for a candidate who thrives on delivering fantastic customer service, a naturel people person who loves to help others.

Job Type: Full time, Permanent

Working hours: You will be contracted to 40 hours per week, Monday to Friday 8.00am to 5.30pm. There will also be a requirement to cover Saturdays on a rota basis, 8.00am until 2.00pm.

What you’ll be doing as Customer Service Coordinator:

  • Making sure our customer expectations are met and orders placed on the mills are achievable
  • Monitor incoming calls and emails, to ensure that orders and queries are processed in a timely manner
  • Working with our Field Sales team on lead times and ensuring that all incoming orders are processed in a professional manner
  • Liaising with our Operations and Sales Team colleagues, to ensure that production constraints are considered, and customer expectations are effectively managed
  • Maintaining, and updating, a library of Standard Operating Procedures covering the general functions carried out by the team
  • Supporting with training and development requirements of colleagues from the Customer Service team and other areas of the business
  • Being able to prepare for, and attend, sales, and other meetings as and when required

We would love to hear from you if you have….

  • Previous experience of working in a busy office environment and customer-based service role
  • Strong administration skills and good attention to detail
  • The ability to quickly learn and understand systems, processes, and procedures
  • Confident communicator with an excellent telephone manner
  • Calm and composed with a strong emphasis on customer service and empathy
  • Commitment, drive, and enthusiasm

Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.

Mole Valley Feed Solutions is the largest, farmer-owned, independent feed manufacturer in the UK offering an extensive range of products and services. These include compounds, blends, meals, straights, and minerals; combined with a range of technical support services provided by a dedicated team of qualified feed specialists.

Four efficient and modern animal feed manufacturing mills and two blending sites produce a range of market-leading compound and precision blended feeds.

For everyone who works in one of Mole Valley Farmers’ businesses – just like our customers who live and work in it – the countryside is a way of life and we are committed to UK agriculture.

Expected salary: £23504 per year

Location: Bridgwater, Somerset

Job date: Sun, 07 Jan 2024 08:58:06 GMT

Apply for the job now!

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