Customer Service Support Administrator
Job Description
Job title: Customer Service Support Administrator
Company: Steris
Job description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
An Overview of the Role
Do you want to spend your working time making a difference in the world around you? Are you passionate about supporting the medical industries? Do you care about keeping patients and people safe? If so, then a career with Steris could be a great fit for you.
About Us:
At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.
We are currently recruiting for a Customer Service Support Administrator vacancy for a period of 18 months to cover maternity leave. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best in class service to our customers.
Please note this is a fixed term contract for a period of 18 months to cover maternity leave.
What you would be doing
Log fault calls on Siebel with as much information as possible and provide the customer with a call reference number.
Schedule engineers’ diaries strategically based on location, availability and skillset.
Order parts for engineers on Siebel.
Schedule remedial work for repairs to machines.
Mentor new starters
Send customers quotes for works/parts required.
Ensure all engineers’ diaries are accurate and up to date.
Maintain a healthy rapport with FSE and assist them with their enquiries
Answer all emails from customers, engineers and colleagues.
Provide reports for customers – Job sheets, Optimize and all customer portals.
Assisting with FSE stock takes, collating accurate information and issuing to purchasing.
Maintaining the RMA log with FSE and customer returns.
What you would be doing
Log fault calls on Siebel with as much information as possible and provide the customer with a call reference number.
Schedule engineers’ diaries strategically based on location, availability and skillset.
Order parts for engineers on Siebel.
Schedule remedial work for repairs to machines.
Mentor new starters
Send customers quotes for works/parts required.
Ensure all engineers’ diaries are accurate and up to date.
Maintain a healthy rapport with FSE and assist them with their enquiries
Answer all emails from customers, engineers and colleagues.
Provide reports for customers – Job sheets, Optimize and all customer portals.
Assisting with FSE stock takes, collating accurate information and issuing to purchasing.
Maintaining the RMA log with FSE and customer returns.
Required Experience
Concentration, accurate records, eye for detail, focused on the job, articulate.
Confidence in making quick decisions and using initiative.
Excellent telephone manner and skills.
Ability to build rapport with Customers and FSE.
Sociable and team player.
Relevant Company Experience: General administration duties.
Technical Skills: IT Skills in Windows based computing.
Computer skills: Microsoft Office, Oracle, Siebel, SharePoint, Calendar Management.
Other: good telephone manner, good communicator, highly organized.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
Expected salary:
Location: Leicester
Job date: Thu, 21 Dec 2023 06:27:19 GMT
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