Customer Support Administrator, Part-time (Buckingham)

Job Description

Job title: Customer Support Administrator, Part-time (Buckingham)

Company: CVM Recruit Ltd

Job description: Our client is an award-winning, leading brand of ambient foods. Popular by demand, their products are launched across various FMCG stores throughout the UK and Europe.

Reporting into the SOP Supervisor, your role will involve maintaining excellent customer service and business relationships with all customers. You will be responsible for the process of customer orders ensuring accuracy and timely delivery. This includes payment and continued customer fulfilment for the success of the business to ensure targets are met and customer satisfaction remains high. This role is part-time from Monday to Friday.

Responsibilities:

• Provide excellent customer service to new and existing customers whilst resolving customer issues within agreed SLAs
• Process all customer orders received accurately and within agreed timescales
• Ensure pricing is accurate whilst working collaboratively with the Buyer during busy periods
• Resolve and advise customers of any stock, pricing, returns, or delivery issues including but not limited to damage, product, and complaints
• Liaise with the technical department for certificates of analysis, samples, and specifications
• Coordinate with despatch for collection of products whilst escalating complex complaints to the Buyer
• Maintain credit control for all customers whilst keeping the debtor days within company timescales
• Process and copy invoices, statements and credit notes whilst generating sales invoices and issuing credit notes, sales ledgers, and stock reports

Criteria:

• Experience of providing high quality administration support
• Proven experience within a similar role dealing with customers and stakeholders across various departments
• A self-starter with interpersonal skills coupled with the ability to communicate effectively both verbally and in writing
• Proven ability to resolve problems within agreed timescales or SLAs
• Excellent multitasking skills, particularly during busy periods

Benefits:

• Annual bonus
• Casual dress
• On-site parking
• Growth for personal development

At CVM Recruit, our Recruitment Consultants are experts within various sectors. Combined, our team has 20+ years experience hiring from entry level roles right through to Exec level.

We strive to stray away from the generic recruitment experience by going the extra mile for both our clients and candidates and pride ourselves on the lasting relationships we build.

Expected salary:

Location: Buckingham, Buckinghamshire

Job date: Sat, 09 Dec 2023 04:42:49 GMT

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