Customer Support Administrators + Eve/Weekends
Job Description
Job title: Customer Support Administrators + Eve/Weekends
Company: Think Specialist Recruitment
Job description: Reference: BC3968We are looking to create a group of Customer Support temps to work with this business based in Apsley, Hemel Hempstead, starting asap with a view to being with them for part of January, the whole of February and the possibility of an extension if their peak period continues.This will be a great chance to work with a well-established business in Hemel Hempstead, working closely with the team based in their modern offices based in the Apsley area – Due to the nature of what this company does and the calls you would be taking, the role is fully office based.This position is very well structured and after full training and shadowing for 1 week, you’ll be taking calls from customers, processing payments and making bookings on the system for some of the countries leading leisure companies.It is essential within this role that you have a good telephone manner and people skills as well as the ability to pick up a system quickly.Please note – Due to the nature of the customers this company deal with you will be required to undergo a Basic DBS Check and credit check which will be paid for on your behalf and need to be completed before starting, this is something that we try to help get you through quickly to avoid prolonging any start date and usually can be complete in as little as 3 days, but can take 2 weeks worst case.This role is fully office based in Apsley and they operate between the hours of 9am and 10pm and are open 7 days a week. You would be working on a rota that guarantees 37.5 hours a week as standard, but overtime will be offered and fully optional.On average you would be working 3 or 4 shifts midweek that are within normal office hours, and then 1 late shift and either a Saturday or Sunday in your rota too – Please only apply if you are able to commit to this and have full flexibility as this is something they cannot be flexible on.You’d be starting on an hourly rate of £11 per hour for midweek hours and paid £12 per hour for weekend shifts + holiday accrual for all hours worked, pay day is weekly on a Friday.Duties to include:
- Handling every customer contact with professionalism and courtesy.
- Paying attention to detail, ensuring accuracy with all customer data.
- Utilising excellent service to upsell related products.
- Maintaining knowledge of products, processes, offers and promotions utilising the Knowledgebase, training materials and regular update communications sent.
- Using a variety of computer systems daily.
- To provide valuable feedback from both yourself and customers that might improve the experience.
- Awareness of Compliance and GDPR and the impact this has on handling customer data and payments (training provided).
Candidate’s requirements:
- Must be available to start work in January.
- Need to be comfortable with a DBS and credit check carried out for you and able to help us process this asap.
- Need to be able to work in the offices based in Apsley.
- Good customer service or people skills.
- Ability to pick up a new system quickly.
- An excellent telephone manner.
- Working knowledge of MS Office including Excel and Outlook.
We are actively recruiting for this role now and looking to interview and find the right person to offer and start asap, please don’t hesitate to apply and also call in and speak with Bobby Collins about this role.
Expected salary: £11 per hour
Location: Apsley, Hertfordshire – Hemel Hempstead, Hertfordshire
