Customer Support Advisor

Job Description

Job title: Customer Support Advisor

Company: Person Centred Software

Job description: We have an exciting opportunity to join our Customer Support Team. Being the first point of contact for our customer, you will work with them to resolve queries about our mCare system while providing an outstanding customer service experience. We are looking for someone who is passionate in helping people who deliver care and is enthusiastic about technology and innovation. We will be relying on your compassion for users who are not familiar with technology combined with your problem-solving nature to help our customers and make a difference every day.

What you’ll do:

• Respond to customer queries via live chat
• Answer telephone enquiries
• Resolve customer support tickets
• Work to meet agreed KPI’s

What you’ll bring:

• A passion for helping others with empathy for customers who do not use technology
• Great communication skills, both verbal and written
• Computer literacy and an inquisitive nature to investigate how something works
• Excellent problem-solving skills and the ability to remain calm when under pressure
• The ability to multitask and prioritise your own work
• Knowledge of or an understanding of the Care industry would be an advantage

What we offer:

• Hybrid working – this role is based in our office in Guildford town centre with the flexibility to work from home
• The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
• A base salary of £25,000
• Bonus scheme
• 25 days holiday
• Net zero pension scheme
• Regular company social events
• Regular company meetings
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

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Expected salary: £25000 per year

Location: Guildford, Surrey

Job date: Thu, 21 Dec 2023 06:05:20 GMT

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