Customer Support Advisor

Job Description

Job title: Customer Support Advisor

Company: LKQ Corporation

Job description: Job Overview

ASAP Supplies (Part of LKQ Leisure and Marine) are industry leaders in delivering marine equipment, boat parts and spares worldwide for leisure, trade and commercial sectors. As a Customer Support Advisor, you are required to process and manage all types of customer service and sales related communication, maintaining excellent customer and supplier relations, and supporting sales and IT with meeting the customers’ requirements. You will proactively make outbound calls, to promote the ASAP brand and product ranges.

Why work for LKQ

We are a people first organisation – for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

Key Responsibilities

• To produce and manage sales using telephone, web, and face to face methods.
• Keep customers up to date with the progress of their orders by telephone and email.
• Making sure customers’ orders are processed and dispatched as and when required.
• Proactively manage trade customer accounts.
• Proactively make outbound calls, to promote the ASAP brand and product ranges.
• Analysis of sales performance, trends and identifying business opportunities using analytical software.
• To obtain and report on competitor intelligence and industry trends.
• Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• Maintain in-depth product knowledge to provide customers with the best, most accurate information possible.
• Deal with customer enquiries and complaints within the limit of your authority.
• To organise your workload to ensure customer service level and targets are exceeded.
• Updating and maintenance of customer/purchasing information onto computer database.
• To attend relevant training courses and be available for supplier/customer meetings as required.
• Ensure that the customer is at the centre and heart of what we do, understanding customer needs and expectations, and delivering exceptional service levels.

Skills and Experience

• Knowledge of marine sector or boating experience would be an advantage although not essential
• Ability to work well within a team
• Experience in sales or account management
• Customer Service experience
• Good oral and written communication skills
• Good IT skills and the ability to learn new systems quickly
• Strong attention to detail
• Transferable skills from within or outside the Wider Marine or Leisure Industry
• Full UK Driver License – Desirable

What we offer

• Pension
• 22 days annual leave
• Hapi-benefits (retail discount)
• Staff discount

LKQ sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world-class logistics operation in the UK and Ireland. But we’re so much more than just a parts supplier – we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ apply now.

Expected salary:

Location: Beccles, Suffolk

Job date: Sat, 16 Dec 2023 23:54:12 GMT

Apply for the job now!