Customer Support Advisor
Job Description
Job title: Customer Support Advisor
Company: Allen Associates
Job description: Customer Support AdvisorWorking as part of the client support team, you will be responsible for providing excellent customer service, supporting customers with registrations, renewals and service enquiries. No cold calling is required; however this is an outbound call-based role.Customer Support Advisor R esponsibilitiesYour main duties will include:
- Build rapport and strong relationships with clients by providing advice and support throughout the onboarding process.
- Make around 50 outbounds calls per day to customers to explain the benefits of the service; to assist with the registration process or renewal of annual subscriptions.
- Accurately log and maintain records of customer information and activity on the database.
- Provide accurate and clear information to customers, explaining the benefits and processes, whilst obtaining the required information.
- Provide first line support for customer enquiries including IT and process issues, concerns, updates on application and status.
- Work to ensure personal targets relating to call rates are consistently met and exceeded.
Customer Support Advisor RewardsAlongside a competitive salary, the Customer Support Advisor will receive the following benefits:
- A performance related bonus
- 25 days holiday per annum
- Regular social events
- Company credit card, laptop and mobile
- Flexible working arrangements
- Flexi Friday
- Refer a Friend scheme
- Company pension scheme and sickness/compassionate leave scheme
- Free parking on site
The CompanyOur client is a forward-thinking and rapidly expanding organisation in Oxford. They have a hardworking but friendly team, with lots of personal development and progression opportunities. Current employees have commented that the atmosphere and culture is one of support with a dynamic family feel.Customer Support Advisor Requirements
- The successful candidate will be charismatic, confident and able to pick up information quickly in order to provide high quality service to customers.
- Previous experience in a customer service environment.
- Proven track record of working to deadlines and targets.
- Excellent communication and interpersonal skills.
- Ability to adapt to the needs of a growing business.
The LocationThis is a full-time, hybrid role, based in Oxford, working 2 days in the office. Free onsite parking is available.ActionIf you would like to find out more about this excellent opportunity, then please apply online today! We aim to respond to all applications within 48 hours.
Expected salary: £25000 per year
Location: Oxford
