Customer support advisor
Job Description
Job title: Customer support advisor
Company: Page Personnel
Job description: This role involves providing excellent customer support and effective handling of consumer queries for a large national company. The successful candidate will play a crucial role within the Customer Service team, ensuring client satisfaction and service excellence.Key responsibilities consist of:
- Handle customer enquiries and complaints promptly and professionally.
- Collaborate with team members to provide the best possible service.
- Handle customer requests accurately, encompassing pricing policies, claims, samples, sketches, specifications, offers, general inquiries, and website training.
- Maintain the company Management System with current customer information.
- Contribute to defining and monitoring customer account plans and assist in data collection for these plans.
- Attend meetings alongside the assigned Account Manager and Regional Sales Director.
- Uphold the group’s Management System pertaining to sales and commercial activities.
- Work closely with other departments to resolve issues and escalate where necessary.
- Monitor customer accounts and manage orders efficiently.
- Ensure compliance with company policies and procedures.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Record all customer interactions accurately in the CRM system.
- Provide feedback on customer insights and trends to support business development.
Immediate start permanent position|Flexible working patternsA successful Customer Support Advisor should have:
- A solid understanding of customer service principles and practices.
- Strong communication skills, with the ability to build relationships with customers.
- Good problem-solving abilities and a keen eye for detail.
- Experience in a similar role within the Industrial industry.
- Proficiency in using CRM systems and Microsoft Office suite.
The client we are working with specialises in consumer recycling & production services on both a B2C & B2B basis. over 10,000 employees across Central Europe & UK alone, having multiple specialised divisions providing ecological and environmentally viable solutions.
- Ongoing training and development
- 23 Days holiday a year plus Bank Holidays, Increasing within service.
- Contributory pension scheme
- Cycle to work scheme
- Opportunity to work in a collaborative and supportive team environment.
- Stable employment with a reputable company in the Industrial/Manufacturing industry.
- Great accessible location within local amenities
Expected salary: £24000 per year
Location: Wigan, Greater Manchester
