Customer Support Advisor

Customer Support & Experience
January 8, 2024

Job Description


Job title: Customer Support Advisor

Company: Vibe Recruit

Job description: Are you looking for a new start in the New Year? Can you go the extra mile to provide excellent customer service? Do you have a confident and friendly telephone manner and previous experience making outbound calls ? Would you also like to work from home 3 days a week and two days in the office? Then join our client as a Customer Support Advisor

As Customer Support Advisor you will:

  • Build strong relationships with customers by offering support and advice
  • Validate information received from online questionnaires paying close attention to detail
  • Verify various financial documentation, certifications, making sure that it is accurate
  • Make 10-50 outbound warm calls a day to help guide customers through queries
  • Assist with general inbound phone cover to help with customer support
  • Accurately log and update customer records on the status of their questionnaires
  • Identify ways in which processes and procedures can be streamlined and made more efficient

As Customer Support Advisor you will have:

  • Previous experience in a customer service environment
  • Working knowledge of data management and data analysis
  • Demonstrable experience of process improvement
  • Proven track record of working to deadlines and targets
  • Education to degree level (or equivalent) preferably in a technical or science discipline
  • Attention to detail
  • Detailed working knowledge of Excel to Intermediate or Advanced level
  • Articulate with a confident telephone manner
  • Strong communicator, both written and verbal, with good interpersonal skills
  • Commitment to providing excellent customer service at all times
  • We are looking for s start date of the 11th January 2024.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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Unit 3a, Lakeside Court, Llantarnam Park, Cwmbran, NP44 3GA

01633 289510

info@viberecruit.com

All content copyrighted Vibe Recruit. Registration number: 11606364 © All rights reserved

Expected salary:

Location: Oxford

Job date: Sat, 23 Dec 2023 08:43:10 GMT

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