Customer Support Advisors – Jan/Feb Project

Job Description

Job title: Customer Support Advisors – Jan/Feb Project

Company: Think Specialist Recruitment

Job description: Reference: BC3937

We are now recruiting for a group of Customer Support Advisors to support on a Temp project starting in the first week of January and needing people to commit to 7-8 weeks of work until at least the 16th or 23rd February, but there is a strong possibility of this extending if you wanted extra work.

Due to the nature of what this business does, in order to start this role in January candidates will need to go through a DBS check and a credit check before January.

This will be a great chance to work with a well-established business in Hemel Hempstead, working closely with the team based in their modern offices based in the Apsley area.

This position is very well structured and after full training and shadowing for 1-2 days, you’ll be taking calls from customers, processing payments and making bookings on the system.

It is essential within this role that you have a good telephone manner and people skills as well as the ability to pick up a system quickly.

Please note – Due to the nature of the customers this company deal with you will be required to undergo a Basic DBS Check and credit check which will be paid for on your behalf and need to be completed before starting, this is something that we try to help get you through quickly to avoid prolonging any start date and will need to be done before the 22nd December to be ready for January.

This role is fully office based in Apsley, with the department operating between 9.30am to 5pm, working 2 shift patterns that total to 32.5 hours a week. 9.30am to 4.30pm or 10am to 5pm, Monday to Friday. Although the option of overtime at the weekends will also be available.

With this role starting on a temporary basis, it will be weekly pay at the rate of approximately £10.42 – £11.00 per hour + holiday accrual, pay day is every Friday.

Duties to include:

• First point of contact for all customer queries in this department and helping with the volume of calls.
• Offering assistance and advice to callers where possible, any difficult queries to be escalated to the correct point of contact.
• Following structured call paths to help customers make payments.

Candidate’s requirements:

• Must be available to start work in January and free for at least 7-8 weeks or longer.
• Need to be comfortable with a DBS and credit check carried out for you and able to help us process this asap, before 22nd December.
• Need to be able to work in the offices based in Apsley.
• Good customer service or people skills.
• Ability to pick up a new system quickly.
• An excellent telephone manner.
• Working knowledge of MS Office including Excel and Outlook.

We are actively recruiting for this role now and looking to interview and find the right person to offer and start asap, please don’t hesitate to apply and also call in and speak with Bobby Collins about this role.

Expected salary:

Location: Apsley, Hertfordshire – Hemel Hempstead, Hertfordshire

Job date: Wed, 03 Jan 2024 23:27:35 GMT

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