Customer Support Analyst

Job Description

Job title: Customer Support Analyst

Company: DXC Technology

Job description: Job Description:

Insurance Claims Customer Support Analyst

Company Overview: Join our dynamic team at Velonetic, a leading insurance provider committed to delivering exceptional service to our clients. We’re seeking a passionate and customer-focused individual to join us as an Insurance Claims Customer Support Analyst.

Position Overview: As an Insurance Claims Customer Support Analys, you will be at the forefront of our customer service operations, providing support and guidance to our clients throughout the claims process. Your dedication to customer satisfaction and your expertise in claims handling will be pivotal in ensuring a seamless experience for our customers.

Key Responsibilities:

• Engage with customers in a professional and empathetic manner to assist with insurance claims inquiries and submissions.
• Investigate and analyze insurance claims to determine coverage, authenticity, and eligibility for processing.
• Guide customers through claim procedures, documentation requirements, and any necessary follow-up steps.
• Collaborate closely with internal teams, including claims adjusters and underwriters, to expedite claim resolution.
• Maintain accurate records of customer interactions, claim details, and resolutions using our CRM system.
• Handle escalated customer concerns or complaints with tact and efficiency, aiming for satisfactory resolutions.

Requirements:

• Previous experience in customer service or claims handling within the insurance industry is preferred.
• Strong communication skills, both verbal and written, with the ability to explain complex information clearly and concisely.
• Excellent problem-solving abilities and attention to detail in assessing claims and identifying discrepancies.
• Proficiency in using CRM software or similar tools for managing customer interactions and claims processing.
• A customer-centric mindset with a genuine passion for assisting and supporting customers in challenging situations.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health insurance coverage.
• Retirement savings plan and other financial benefits.
• Opportunities for professional growth and career development.
• A collaborative and supportive work environment focused on employee well-being.

How to Apply: If you are enthusiastic about delivering top-notch customer service and have the skills to excel in handling insurance claims, we’d love to hear from you! Please submit your CV and a cover letter detailing your relevant experience and why you’d be a great fit for this role.

Note: Velonetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

Expected salary:

Location: United Kingdom

Job date: Fri, 15 Dec 2023 00:29:39 GMT

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