Customer Support Co-ordinator
Job Description
Job title: Customer Support Co-ordinator
Company: Halecroft Recruitment
Job description: We are looking for a Customer Support Co-ordinator initially on a 6-month fixed contract, who can provide service and maintenance solutions through telephony support. You will have the opportunity to make a real difference in the customer journey and have the feedback you provide shape the future vision for customer experience.Responsibilities:
- Ensure resolution of customer issues
- Maintain accurate records on multiple internal systems
- Ensure all documentation is completed within set timescales
- Communicate with customers through their preferred platform
- Administer and Schedule engineer visits for both, Service & Maintenance works
- Collaborate with team members and field engineers
- Take ownership of the customer journey, delivering service excellence
- Provide tailored advice and recommendations to customers
- Drive customer retention and loyalty to meet KPI targets
- Promote customer feedback through platforms such as Trust Pilot
- Play your part in delivering agreed individual and team KPI’s & SLAs
Experience:
- 3 years experience in a customer service role
- Excellent written and verbal communication skills
- Attention to detail and excellent organisation skills
- Service-orientated with an empathetic and pragmatic approach,
- A team player who can collaborate with all levels of stakeholders
- To embrace a culture of innovation, trust, and empowerment
- Resilient, find solutions to day-to-day challenges
- Demonstrable experience in owning the customer journey end-to-end
- Demonstrable experience in delivering excellent customer experience even when a customer may be complaining
- Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions
- Ability to work with Microsoft Office 365
- Willingness to learn, challenge yourself and embrace change
Hours: 9 am – 5pm Mon – Fri (2/3 Days per week in the office – Tues & Weds or Tues / Weds / Thurs)Salary: £30,000 + Bonus (Paid Quarterly)At Halecroft Recruitment, we are passionate about finding exceptionally talented individuals and we believe that our professional yet personable approach creates a positive and trusting relationship with candidates and clients alike. If this role is something you aspire to, please apply now!
Expected salary: £30000 per year
Location: Trafford Park, Greater Manchester
