Customer Support Co-Ordinator (Sales Support) FTC

Customer Support & Experience
January 9, 2024

Job Description


Job title: Customer Support Co-Ordinator (Sales Support) FTC

Company: Thrive

Job description: About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Summary:

Thrive seeks to hire a Customer Support Co-Ordinator on a contract basis until June 2024.

This role sees the provision of pricing, building of quotes and support to the Field Sales Team. You will be responding to customer enquiries, processing orders, qualifying and following-up sales leads, including generation of new business appointments from existing customers.

You will be an integral part of enabling the successful transition of quote to order & a central point of contact to the Field Sales Team.

3.DUTIES

  • Obtain & provide pricing for all customer hardware, software & maintenance requests, all within an internally agreed SLA
  • Create cases, log sales activity & update Service Now
  • First point of Contact for Account Managers (AM’s) regarding any commercial queries they have with customers, attending occasional customer meetings if required.
  • With the support of the SA team, log deal registrations for Cisco, & Fortinet including renewals when needed
  • Build quote requests in Sales Force and price as per AM’s request (using CCW/Sales Force & Service Now)
  • Provide pricing for internal requests
  • Negotiate with distributors to provide best possible pricing & analyse margins made
  • Ensuring all relevant customer information is obtained and provided, ie: diagrams, delivery dates, scopes of work and customer contact details for all sites involved
  • Build customer rapport & make time to follow up on quotes & renewals- involving the AMs when necessary
  • Ensure all customers are called a minimum of once a quarter to maintain a relationship
  • Where possible, generating new business opportunities within existing customers to assist AM’s
  • Learn customer’s agreements on pricing, ie DSA’s, trade in
  • Prioritising work to ensure expectations and SLA’s are met

SKILLS

  • Ability to communicate with staff and clients at all levels.
  • Manage and prioritse workload
  • Attention to detail
  • Excellent numeracy and written skills
  • PowerPoint and SalesForce.com. A knowledge of Microsoft Outlook would be useful.
  • Efficient and well organized.

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Expected salary:

Location: Luton

Job date: Fri, 22 Dec 2023 23:59:35 GMT

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