Customer Support Control Engineer
Job Description
Job title: Customer Support Control Engineer
Company: Proactive Technical Recruitment
Job description: The company is a leading global systems integrator for intralogistics solutions, a foundation-based company, that focuses on growing together. They have a great opportunity for a Customer Support Controls Engineer. The primary purpose of the role is to supply our Northern Europe customers with a quality technical hotline service. Ensure all requests are logged within the ticket system, ownership is taken until closure and a professional service is provided at all times.Responsibilities:
- To provide 24hr – 7 day cover on a rotated shift pattern
- To provide professional telephone support to customers both internal and external
- To provide professional on line software support for PLC
- To manage the hotline ticket system for IT, Facilities and Controls
- To manage the support process on an integrated basis.
- To work on ongoing issues to reduce the volume of calls.
- To provide effective communication to senior management and support colleagues.
- To maintain support desk documentation.
- To monitor trends and action plans to prevent issue escalation.
- To follow through and own issues raised by yourself, if not resolved.
- To escalate problems to the next support level where required and continue to manage the problem until resolved.
- To review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training
- To undertake testing of WCS modules in support of the WCS team when required
Requirements:
- Extensive Control system experience / knowledge (PLC, IT, Drives, Networks) E
- Materials handling / Automation D
- Experience of IT systems support D
- Experience dealing directly with customers / end users D
- Excellent communications skills E
- Ability to work as part of a team E
- Flexible to travel throughout TGW NE as required E
- Electrical Qualification to HNC Level D
Reasons why you should apply:
- Competitive salary
- Career development
- Comprehensive benefits
- Pension contribution
- Life Assurance
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
Expected salary:
Location: Market Harborough, Leicestershire
