Customer Support Coordinator

Customer Support & Experience
January 11, 2024

Job Description


Job title: Customer Support Coordinator

Company: Harris Jones Recruitment

Job description: Customer Support Coordinator

Surbiton, Surrey

3 days in the office and 2 from home

£23-25,000 plus £840 travel allowance and £500 for home office furniture

International digital imaging, precision optics and instrument technology brand requires a Customer Support Coordinator, with excellent interpersonal skills to provide a full administrative support service to the field teams and customers.

You will enjoy a fantastic working environment with a company that has a dynamic and collaborative culture where people succeed and progress based on ability and merit.

This world leader has been established for over 100 years regularly bringing a wide range of award winning products to the market. They recognise the importance of building strong relationships with their customers, suppliers and staff and pride themselves on how successfully they achieve this.

As the Customer Support Coordinator you will be responsible for:

  • Providing customers with first line communications and support for all enquiries
  • Operating business processes including, but not limited to; SAP, CRM, Databases, Reporting.
  • Process all purchase orders, customer service agreements, quotations, contract signing and follow up with customers
  • Provide field staff with first line communications, status, support, and escalation for all enquiries
  • Tender process management
  • Provide support for ad-hoc tasks and projects, as required.
  • Manage local marketing events and team meetings

The successful candidate for the role of Customer Support Coordinator will:

  • Have a university degree in a STEM-subject (minimum 2.1) and enjoy customer service
  • Have relevant experience in customer service and office environments
  • have working knowledge of business process tools and MS Office

In return, the Customer Support Coordinator will receive a basic salary of circa £23,000 – £25,000, dependent on experience. You will also receive 27 days holiday plus bank holidays. The company offers a company pension, private medical care, travel allowance, discount on products and more. Hours are 37 per week Monday-Friday with flexible working based on 10am – 4pm core hours.

To apply for the job click apply and send us your CV.

Expected salary: £23000 – 25000 per year

Location: Surbiton, Greater London

Job date: Sat, 09 Dec 2023 04:11:43 GMT

Apply for the job now!

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