Customer Support Engineer – Biomolecular, Genomics, and Cellular Analysis
Job Description
Job title: Customer Support Engineer – Biomolecular, Genomics, and Cellular Analysis
Company: Agilent Technologies
Job description: Job DescriptionAgilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek — so they can do what they do best: improve the world around us. Want more info on Agilent? Check out !As a Customer Support Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.An Agilent Customer Support Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customer’s laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing for several key areas including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilent’s Customer Service Organization supporting these growing and exciting markets.You will be responsible for the on-site installation, maintenance, and repair of one or more products related to and . This position can be based anywhere in England or Scotland, but preferably in the Oxford area.These responsibilities include:
- Travel to and from customer locations to perform service. Travel may be local or require routine air travel
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business
- Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
- Maintain performance in a professional manner and in line with assigned metrics, processes, and procedures
- Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed
Qualifications
- Bachelor’s or master’s degree within the science field – e.g., Biology, Biochemistry, Biotechnology, or equivalent
- Sufficient work experience including familiarity with scientific instrumentation, automation, and laboratory operations
- Experience with troubleshooting and problem solving
- Experience with the Agilent solutions is desired but not crucial
- Excellent written and verbal communication skills in English
- Willingness to travel across the United Kingdom on average 80% (equals up to 3 overnight stays per week)
- Verbal and written communication is clear, respectful, and timely
What we offer:
We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s innovative demo facility.Agilent offers core global benefits to all staff – but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Option to Work Remote YesTravel Required 100% of the TimeSchedule Schedule:Full timeShift DayDuration No End DateJob Function Services & Support
Expected salary:
Location: Harwell, Oxfordshire
