Customer Support Engineer (No VISA Sponsorship)
Job Description
Job title: Customer Support Engineer (No VISA Sponsorship)
Company: Matchtech Group
Job description: Our client, a world leader in power quality products, IoT devices, and refrigeration controls, is seeking a Customer Support Engineer to join their R&D department.Key skills required for this rolecustomer support engineerImportantCustomer Support EngineerJob descriptionCustomer Support EngineerBusiness Sector/Discipline: Smart Manufacturing
Type of Job: Permanent
Company or Hiring Agency: Our client is a UK based electronics design and manufacturing companyAbout the Role:
Our client, a world leader in power quality products, IoT devices, and refrigeration controls, is seeking a Customer Support Engineer to join their R&D department. As a Customer Support Engineer, you will play a vital role in supporting our OEM customers with new and existing products. You will provide technical advice, assist with product configuration, and ensure the highest level of customer satisfaction.Key Responsibilities:
- Supporting OEM customers with product advice and application guidance
- Communicating with customers via email, phone, Teams, etc., as necessary
- Issuing Customer Technical Bulletins on product changes
- Maintaining a customer support database
- Preparing and sending product samples and accessories to customers
- Assisting with the use of configuration software and mobile applications
- Authorizing product returns and handling product failure analysis
- Occasionally visiting customers overseas to provide technical support and investigate issues
Job Requirements:
- HND or higher qualification in Electrical and Electronic Engineering, Telecommunications, or a similar discipline
- At least 5 years of practical industrial experience with electronic products
- Excellent verbal and written communication skills
- Strong understanding of electronic circuits and ability to read schematic diagrams
- Experience in using hand tools, soldering components, and electronic test equipment
- Problem-solving skills with a positive attitude
- Self-motivated, well-organized, and excellent time management skills
- Flexibility in tasks and able to work at our client’s head office in Langley
- Eligible to work in the UK and available for international travel at short notice
- Willingness to occasionally work outside regular office hours
Benefits:
- Opportunity to work with a wide range of OEM products
- Collaboration with a multi-disciplinary R&D team
- Friendly and supportive work atmosphere in a culturally diverse team and company
- Engagement with multinational companies, aid agencies, and domestic products for the developing world
- 22 days of annual leave with additional discretionary 3 days at Christmas
- Additional leave day added for every 5 years of service
- Competitive salary in the range of £35k to £40k pa
- Death in Service benefit and pension scheme with company contributions
Apply Now:
If you are a passionate Customer Support Engineer with the required skills and experience, we would love to hear from you. Please submit your application today!
Expected salary: £35000 – 40000 per year
Location: Slough, Berkshire
