Customer Support Executive

Customer Support & Experience
January 10, 2024

Job Description


Job title: Customer Support Executive

Company: Office Angels

Job description: Job Title: Customer Support Executive

Location: Worthing

Hours: 9am – 5.30pm Monday – Friday with hybrid working considered

Salary: £24,000 – £25,000

Office Angels have teamed up with our client to on board a Customer Support Executive to their growing team! We’re seeking friendly individuals who can connect with customers, solve problems, and thrive in our fast-paced industry.

Responsibilities:

  • Phone Support: Provide excellent customer service over the phone & answer inbound calls confidently
  • Client Management: Manage and develop client accounts for growth & assist clients with day-to-day issues
  • Issue Resolution: Proactively assess and efficiently resolve client needs & handle cancellations and first-line faults
  • Project and Retention:Contribute to special project & retain customers and coordinate licenses, data, and services.
  • Efficient Operations: Follow procedures for escalations and meet SLAs, utilise supplier plans for quick solutions & resolve tickets within required time-frames.

Skills and Experience:

  • Previous similar experience is desirable
  • Excellent communication and interpersonal skills
  • Natural flair for delivering high customer service
  • Good planning and organisational skills
  • Team player with excellent IT skills
  • Attention to detail with high accuracy

Next steps:

To learn more about this exciting opportunity and to be considered, please apply today with your CV!

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies – www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Expected salary:

Location: Worthing, West Sussex

Job date: Wed, 20 Dec 2023 23:52:37 GMT

Apply for the job now!

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