Customer Support Executive

Job Description

Job title: Customer Support Executive

Company: G4S

Job description: Job Description:

Do you have a proven track record in customer service ideally with a demonstrable background in security services within the alarm industry. You will need to be confident and happy to work within an environment where troubleshooting and finding resolutions is a regular requirement. We are looking for someone who is able to communicate effectively with our field engineers and have experience of managing spreadsheets and databases.

What will you be doing

Providing technical support to all our customers, specifically engineers in order to

troubleshoot issues with alarm systems, CCTV, access control systems, personal protection

devices and apps.

Programming devices, apps and conducting fault diagnostic triaging for a number of

monitored systems.

A strong understanding is essential of the various IT solutions available to our customers

along with the ability to discuss technically and find the best solution for the customer.

Programme software inline with the specifications of our customer or contract.

Provide technical reporting and have the ability to discuss this with clients.

Complete training both remotely and on site for technical solutions offered by the company

and continue as the helpdesk support for any issues.

Retrieval of media from body worn cameras and on site CCTV systems.

Working alongside senior management and G4S IT in respect of new software integrations to

include initial testing.

What we are looking for

Provision and management of sims for use in equipment, to include usage, airtime and billing.

The necessary skills to upsell monitoring products to customers.

The ability to read technical documentation and transfer onto the G4S platform accurately is essential.

Providing engineers with access and training to remote systems offered by the company.

Financial Aspect

Must possess excellent knowledge of working credit and billing systems.

Preparation and completion of all monthly and adhoc invoicing and reporting.

Reconciliation of supplier invoices and preparation for payment and raising credits and purchase orders.

Working alongside the finance manager, management accountant and F&SS senior

management in order to present the financial reporting for the Alarm Receiving Centre along

with the allocation of money into accounts.

Working with the credit control department in order to secure payment by calling, emailing or

writing to customers. Review and manage payment arrangements and terms, and request

purchase orders.

What G4S provide

A CCTV SIA is required for this role, we will provide you a 4 day training course to obtain one.

Benefits of working for G4S

Salary of up to £22,385.21

Pension / Life Assurance

Perks at Work Scheme

Contributory Healthcare Scheme

Eyecare vouchers

Employee Discount Schemes

Progression, training & development opportunities

Refer a friend scheme

Expected salary: £22385.21 per year

Location: Belfast

Job date: Fri, 15 Dec 2023 23:06:45 GMT

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