Customer Support Executive

Customer Support & Experience
January 11, 2024

Job Description


Job title: Customer Support Executive

Company: Brellis Recruitment

Job description: Customer Support Executive £22-£24k

Fully office based, with parking and working hours 9am to 6pm Monday to Friday.

Customer Support Executive Job description

We are looking for a Customer Support Executive to join our team. The candidate will be responsible for handling customer queries through call, emails and chats on a timely basis and solving their issues.

Customer Support Executive Key Responsibilities:

  • Provide exceptional customer service and support to UK-based customers through various channels, including phone, email, and live chat.
  • Address customer inquiries, complaints, and technical issues promptly and professionally, striving to achieve first-contact resolution whenever possible.
  • Assist the customer with any issues they have with their orders, products, or services.
  • Document customer interactions accurately and comprehensively in the customer support system, ensuring all necessary details are recorded for reference and future analysis.
  • Collaborate with other teams to ensure swift and effective resolution of customer issues or escalations.
  • Stay updated on product knowledge and industry trends to provide accurate information and promote upselling or cross-selling opportunities when appropriate.
  • Follow established procedures and guidelines for customer support, adhering to service level agreements (SLAs) and quality standards.
  • Identify recurring issues or patterns in customer inquiries and provide feedback to the appropriate teams for process improvement.
  • Strive for continuous self-improvement by actively participating in training sessions, and workshops, and acquiring product knowledge.
  • Coordination with internal Clients over written communication & calls.
  • Working on processes to improve workflow and efficiency

Customer Support Executive Required Skills & Experience:

  • Excellent Communication skills
  • Fluency in written and verbal English
  • Excellent knowledge of MS office and office management

INDH

Expected salary: £24000 per year

Location: Kidlington, Oxfordshire

Job date: Fri, 15 Dec 2023 05:21:46 GMT

Apply for the job now!

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