Customer Support Executive
Job Description
Job title: Customer Support Executive
Company: Brellis Recruitment
Job description: Customer Support Executive £22-£24k
Fully office based, with parking and working hours 9am to 6pm Monday to Friday.
Customer Support Executive Job description
We are looking for a Customer Support Executive to join our team. The candidate will be responsible for handling customer queries through call, emails and chats on a timely basis and solving their issues.
Customer Support Executive Key Responsibilities:
- Provide exceptional customer service and support to UK-based customers through various channels, including phone, email, and live chat.
- Address customer inquiries, complaints, and technical issues promptly and professionally, striving to achieve first-contact resolution whenever possible.
- Assist the customer with any issues they have with their orders, products, or services.
- Document customer interactions accurately and comprehensively in the customer support system, ensuring all necessary details are recorded for reference and future analysis.
- Collaborate with other teams to ensure swift and effective resolution of customer issues or escalations.
- Stay updated on product knowledge and industry trends to provide accurate information and promote upselling or cross-selling opportunities when appropriate.
- Follow established procedures and guidelines for customer support, adhering to service level agreements (SLAs) and quality standards.
- Identify recurring issues or patterns in customer inquiries and provide feedback to the appropriate teams for process improvement.
- Strive for continuous self-improvement by actively participating in training sessions, and workshops, and acquiring product knowledge.
Expected salary: £22000 – 24000 per year
Location: Kidlington, Oxfordshire
Job date: Thu, 14 Dec 2023 23:33:01 GMT
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