Customer Support Manager

Job Description

Job title: Customer Support Manager

Company: Zeiss

Job description: What you’ll be doing.

Working within the Industrial Quality Solutions (IQS) department, at ZEISS, we are looking for a Customer Support Manager to support the business delivery of all services to ZEISS customers and to enable the growth of the business unit.

This is key leadership role taking full responsibility for the management support of the IQS Sales, Service and Operations Coordination teams, who are the primary contact for all customer support, order fulfilment and operational topics.

• Drive change to ensure the group is working efficiently and effectively.
• Own the order fulfilment process from purchase order receipt to invoice, accurately and efficiently.
• Effectively deal with internal and customer escalations.
• Provide accurate information to support revenue forecasting process.
• Proactively monitor transactions to drive process improvement, continued compliance and high levels of customer satisfaction.

We want you!

With motivation and passion, you’ll fit right in at ZEISS!

We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.

If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!

Your ZEISS Recruiting Team: Carrie Holland, James Lawn, Madeleine Kelly, Melissa Prescott, Natarlee Lawrence, Suya Rolph

Expected salary:

Location: Cambridge

Job date: Sat, 30 Dec 2023 07:26:35 GMT

Apply for the job now!