Customer Support Representative
Job Description
Job title: Customer Support Representative
Company: PoptopUK Ltd.
Job description: About Poptopis the industry-leading marketplace platform for private party experiences. We help people right across the country to take their parties to the next level. We inspire party planners with extraordinary services and experiences from some of the UK’s very best events suppliers.We offer up a host of inspiring, targeted ideas, recommend the best fits for our clients, and make the booking process swift and easy. Plus, we’re with them every step of the way – helping to make their party experience bigger, better, and bolder than ever before.In 2020, we revolutionised the modern events industry by introducing two groundbreaking technologies to the market: Instant Quote (a modern alternative to traditional, outdated lead generation) and clear, easy-to-understand service listings (instead of dull and confusing supplier profiles). In 2023, we also launched our own, in-house Poptop party experiences – managed by our expert team and absolutely guaranteed to elevate parties with their unique offerings and unmatched quality.Our mission is to create ever more memorable parties, bringing people together to spend quality time with the people they care about. Our goal is to become the world’s favourite destination for planning private parties.About the roleWe’re looking for an engaged and enthusiastic Customer Support & Operations Specialist to join our small but growing team. You’ll be here to help our event planners make their dream event a reality! You’ll do this by being a friendly, knowledgeable and efficient resource in their party planning journey – answering questions and solving any issues they might face during booking, or leading up to their big event. You’ll also work closely with our expert party suppliers – helping them to navigate the Poptop platform, utilise Poptop efficiently, and generate more revenue and bookings for their business.Our primary support channels are email and telephone. You’ll have excellent communication skills and a friendly, approachable manner in both written and verbal interactions.Key responsibilities:
- You’ll support both our clients and suppliers, ensuring they always have a positive and productive experience with Poptop.
- You’ll care about our clients and suppliers, providing excellent customer service and becoming a user advocate within the team.
- You’ll take ownership of key tasks that remove blockers from the client’s booking journey. Someone’s struggling to get a response from a supplier? You’re here to help!
- You’ll communicate client and supplier feedback to the rest of the Poptop team.
- You’ll be a key part of exciting, ongoing projects outside of Support – based on your strengths and enthusiasm.
About youYou’ve spent at least two years learning how to provide amazing customer support or supplier success in a consumer-oriented company. You are energetic, passionate, a great communicator, and you enjoy interacting with new and different people every day. Ideally, you have some experience in the private events industry – maybe you’ve managed events in the past, or previously worked as a professional events supplier.You are independent, resilient, you’re confident with data, and you possess strong written and verbal English. You welcome challenges and you’re eager to grow your career as part of an exciting and upwardly mobile company.What is it like working at PoptopWe are extremely focused and dedicated to our goal – building the #1 brand for private parties. We are experts in what we do. We are remote-first, but love spending time together. We are adventurous and daring, but no nonsense.We are driven by implementing best in class tech solutions to improve real life human interactions. Our 2 key cultural values for 2024 – excellence and efficiency in everything we do.Our team is small, but dedicated and united by a common goal to take Poptop to the next level. We champion everyone who works for us – and believe in giving every member of our team the room to shine in their role.Mostly – we’re good fun! We’re in the business of creating good times, and we’re looking for someone to join us who shares this positivity and thirst for life.
Expected salary:
Location: Newcastle
