Customer Support Representative
Job Description
Job title: Customer Support Representative
Company: Tal.AI
Job description: Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you! We are seeking a dedicated Customer Support Representative to join our dynamic team in Shipley, West Yorkshire.As a Customer Support Representative, your main focus is to handle and respond to all customer and client inquiries promptly via phone, email, web chat, and social media, always striving for professionalism and efficiency to achieve first-time resolution. You will ensure that complaints are logged and escalated according to our policies and timelines, while also taking ownership of queries and tasks from start to finish, keeping stakeholders and internal teams informed throughout the process. You will actively identify customer needs and guide them to digital self-service options, promoting new features to enhance their overall experience. Managing workstreams effectively to exceed KPIs and ensure timely and accurate task completion is crucial. You will remain flexible in handling additional operational support tasks as priorities shift and provide valuable feedback on our services and systems to mitigate risks to the customer experience.Customer Support Representative Requirements:
- Excellent communication skills. The ability to liaise with both Customers, clients and Engineers via the telephone and email in a highly organised and professional manner.
- Ability to work on own initiative
- Target driven
- Customer focussed
- Problem solving skills
- Proficient in navigating Social Media Platforms
- Real Team Player – we adopt a collaborative approach
- Proficient in Microsoft Office
- Minimum 2 years’ experience in Customer Service
- Educated to GCSE ‘O’ level standard or NVQ level 2 or 3 in customer service or administration
Meet the Organisation: Who We Are and What We DoSwitch2 Energy is the UK’s most experienced and capable provider of end-to-end solutions for heat networks.Heat networks are a key part of the government’s net zero carbon targets as they distribute heat or cooling from a central source to multiple customers. Heat networks can use renewable energy sources and although currently they supply heat to only 2% of homes and businesses, by 2050 this is planned to be 20%.We provide smart and sustainable heat network solutions to local authorities, housing associations, managing agents and private developers for residential developments. We work to optimise energy efficiency, manage the delivery of renewable energy, retrofit underperforming schemes to ensure future decarbonisation, all while striving to minimise costs for residents who live there.We are passionate about helping our customers and communities live sustainable lives, now and in the future. We are trusted experts in the design, build, and operation of heat and energy networks. We research, develop, build, and implement technology-based solutions. Find out more about us and our valuable work on our website https://switch2.co.uk/ and our You Tube page.Ready to take your customer service skills to the next level? If you’re confident you’ve got what it takes to excel in the role of Customer Support Representative, don’t wait any longer— apply now!
Expected salary:
Location: Shipley, West Yorkshire
