Customer Support Scientist

Job Description

Job title: Customer Support Scientist

Company: Randox Laboratories

Job description: Job Description:

Customer Support Scientist (24N/PPOR)

Randox Toxicology and Randox Food Diagnostics is welcoming applications from Scientists wishing to join our Sales and Marketing Team as a Customer Support Scientist. This role will involve the provision of customer support to new and existing Randox Toxicology and Randox Food Diagnostics and Randox Food Diagnostics.

The Role:

• Developing of a high degree of product knowledge covering all Randox Toxicology and Food Diagnostics product groups.
• Providing customer support in a timely manner, troubleshooting of customer queries.
• Providing product training, information and advice via email, telephone, and face to face.
• Responsible for developing good lines of communication within and between inter-dependent departments.
• Conducting reviews and analysis of performance data and comparative studies.
• Frequent travel to customer sites for instillations, demonstrations, and product training.
• The use of query-logging software to record and monitor the status of customer and internal queries.
• Adherence to company Positive work Environment Policies, health & safety procedures, and the maintenance of a safe working environment.
• This is a unique opportunity to join an innovative international company in a growing industry that can provide career security and genuine advancement opportunities for those who show potential.

The Candidate:
Essential

• A bachelor’s degree in Biochemistry, Chemistry, Immunology, or a Life Science related discipline (2:1 or above).
• Excellent communication skills, verbal and written, and confidence with dealing with customers.
• Ability to work in a team environment and independently.
• Advanced IT skills.
• Ability to work to strict timeframes and meet deadlines.
• A willingness to develop a high level of product knowledge.
• A valid driving licences.
• A willingness and availability for international travel.

Desirable:

• A second language.
• Previous experience with manual assays.

For those without access to a vehicle, Randox also offers a free shuttle service 6 times daily between Antrim Train and bus Depot and all of our Antrim town and Crumlin sites.

About Randox:
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike. Through the enormous effort and commitment of its staff Randox is currently operating at a capacity of 180,000 COVID-19 samples per day, making it the most productive laboratory in the UK and Ireland and amongst the very largest in Europe.

Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.

Randox Laboratories Limited is an Equal Opportunities Employer.

Expected salary:

Location: Crumlin, Co Antrim

Job date: Sat, 16 Dec 2023 23:30:22 GMT

Apply for the job now!