Customer Support Specialist
Job Description
Job title: Customer Support Specialist
Company: SGS
Job description: Company DescriptionSGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Access to electric vehicle leasing scheme (subject to eligibility criteria)
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
Job DescriptionJob Title: Customer Support SpecialistJob Type: 6 months temporary contractHours: part time hours 22.5 hours per week :Monday to Wednesday – 9.00 am-5.30pmJob Location: CramlingtonKey Accountabilities
- Adhere to the Customer Service Standards
- Work towards agreed team KPIs
- Record all customer activity in our LIMs/Q Pulse database
- Log any non-conformances or customer complaints using Q-pulse.
- Assisting in the management of the company’s LIMS system and amendments thereto, liaising with the company’s systems’ provider (AIS) as required
- All aspects associated with the prompt and effective reporting of results to clients via LIMS (incl labPortal and GOLD reporting software)
- Setting up and configuring new customers on the labPortal website
- Chase PO requirements and ensure PO are entered into the system when required
- Build, develop and manage mutually beneficial long term relationships with customers.
- Establish and understand customer requirements in order to support them through the customer journey.
- To be a voice of the customer to best ensure that our products and services meet customer requirements
QualificationsEssential
- Minimum of HND or equivalent experience
- Experience of data systems
- Relevant experience in a similar role
- Experience of AIS LIMS is advantageous
Additional InformationSGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
Expected salary:
Location: Cramlington, Northumberland
