Customer Support Specialist (Retail)
Job Description
Job title: Customer Support Specialist (Retail)
Company: Lightspeed
Job description: Hi there! Thanks for stopping by 👋We are seeking a highly motivated individual to join our team in our London office. As part of our team, you will have the opportunity to work in a dynamic and collaborative environment where you will contribute to our company’s growth and success.We are currently hiring for shift patterns of 7am-3:30pm and 9am-6pm.Working in our London office, you will receive comprehensive classroom training and have access to tools and support that will help you grow and develop in Lightspeed. After three months, you can take advantage of our hybrid work model, working three days in the office and two days remotely.As part of our growing customer support team, you will help our customers with a wide variety of requests. Don’t worry, we will provide full training and support as you settle into your new environment. We believe that customer support is more than just providing answers to our customers’ questions, so together with the team, you also focus on constantly improving our services.As part of Lightspeed’s Support team, you will be the first point of contact with our customers, and so you will be dealing with a wide range of requests. This helps you work closely with multiple different teams at Lightspeed. We know that customer support is more than providing answers to our customers’ questions, so together with the team you also focus on constantly improving our product.We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.What you’ll be doing:
- You will support our customers fully in all questions regarding our product and answer their inquiries via telephone and e-mail (inbound);
- You will keep a documentation of all requests in our ticket system and find the right solutions on your own;
- You will be the interface between the customer and our various departments;
- Provide excellent customer experience through technical support;
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
- Properly document and track customer issues and resolutions;
- Follow escalation procedures as required;
- Liaise with team leaders to best handle day to day situations to better customer experiences;
- Handle miscellaneous duties and responsibilities as defined by management;
To delight our customers we are looking for people who:
- Have prior experience where you can demonstrate your passion for customer service.
- Have strong written and oral communication skills.
- Can work in a fast-paced environment, with the confidence to ask for help when needed.
- Are computer literate
Even better if you have, but not necessary:
- Passion for technology;
- Retail or hospitality experience;
- French or Dutch language skills;
Top tipConfidence can sometimes hold us back from applying for a job. But we will let you in on a secret; there’s no such thing as a perfect candidate. Lightspeed is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.Come live the Lightspeed experience…
- Ability to do your job in a friendly and comfortable environment;
- Genuine career opportunities working for a company passionate about colleague development
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy:
- Lightspeed share scheme (we are all owners)
- Company pension program
- Private medical insurance
- Health and wellness benefit
- Mental health online platform and counseling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .
Expected salary:
Location: London
