Customer Support Team Leader
Job Description
Job title: Customer Support Team Leader
Company: Acacium Group
Job description: Customer Support Team LeaderBank Partners (Part of the Acacium Group)Newcastle-Under-Lyme, ST5 9QD£28,000 per annumMonday to Friday- 37.5 hours per weekShift Pattern: 8am – 4pm / 9am – 5pm / 10am – 6pm on a rota basis£28,000 per annumUnlock your potential:Due to office relocation we are now looking for a Customer Support Team Leader. Join our dynamic team as we seek a proactive and dedicated individual to lead our Customer Support Partner team. As the Team Manager, you will play a pivotal role in ensuring seamless query resolution for our in-life Bank Partners’ workers. Your focus on placing customer experience at the forefront will drive our team to deliver efficient and supportive responses to all inquiries. Collaborating closely with the Customer Support Manager, you’ll work towards enhancing support processes and tackling root causes of queries.Bank Partners (part of Acacium Group) are an established, reputable multi-award-winning business who provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to ensure we support staff shortages across the wards, seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.Every day you will…
- Oversee the Customer Support Team whilst inspiring and motivating team members to achieve great things
- Drive achievement on call targets on calls answered, waiting time, abandonment rate and produce reports on this data to improve performance and support coaching.
- Drive a very high standard of customer service within the team.
- Work closely with the Business Support Manager to handle all queries on payroll input from existing customers.
- Ensuring that priorities across all clients are met and that the team’s set up is appropriate to the in-coming volumes and nature of calls.
What’s in it for you?
- Dedication to developing you and your career- we can give you the tools and guidance you need to be successful in your career
- Opportunities to enhance your experience and skillset by moving across the global organisation
- Workplace pension scheme
- Gym Flex – discounted gym memberships, UK-wide!
- Regular events and incentives
- Discounted Tastecard membership
- Reward Portal, offering discounts on shops, restaurants, and bars
- Free flu vaccinations
- Cycle to Work scheme
- Health Assessments and Dental Insurance
Join us and make a difference!If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.Join us and play a key part of shaping the future of society and improving people’s lives!To thrive in this role, you must ideally have…
- Experience leading a team
- A proven track record of monitoring KPIs for effective performance.
- Excellent communication skills, both written and verbal with both internal and external stakeholders
- A positive can-do attitude and high attention to detail and an ability to work in a fast paced environment
- Strong IT skills and experience of working with Excel, Outlook & PowerPoint
Our Inclusion Commitment:We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.#INTSNR2022
Expected salary: £28000 per year
Location: Newcastle-under-Lyme, Staffordshire
