Cyber Secure User Experience Officer | S2 | Chief Information Security Office

Job Description

Job title: Cyber Secure User Experience Officer | S2 | Chief Information Security Office

Company: Santander

Job description: Cyber Secure User Experience Officer | S2 | Chief Information Security OfficeCountry: United KingdomJoin our community.Our cybersecurity team is constantly developing and improving our defences, working flexibly to help protect our colleagues and customers – Cybersecurity means being involved in protecting the communities where Santander is active.We seek to integrate our social and ethical attitudes into our strategy, business model and internal processes, involving the whole Group and contributing to the development of secure environments that detect and avoid threats to our services and infrastructure.Our customers, employees and shareholders trust us to keep their information safe. We protect all of our online systems and the information they store, detecting threats, implementing cybersecurity protocols and developing defence mechanisms.You will be working with brilliant minds and learning in an exciting environment that encourages curiosity, creativity and innovating ideas. The Cyber Secure User Experience Officer is responsible for developing and delivering a key part of the cybersecurity strategy in Santander, building a cyber-resilient organisation.The difference you’ll make.

• Building a cyber-fraud-resilient organisation across Santander colleagues and customers through the delivery of our strategy
• Supporting the Secure User Experience team with building, maintaining and measuring Santander cyber-fraud training, awareness and communications programme with the goal of securing the workforce’s behaviours and creating a security culture
• Developing and delivering targeted security training, awareness and education materials using different channels in line with behaviour change strategy and business needs
• Preparing and delivering education and awareness briefings to ensure that systems, networks and data users are aware of and adhere to the security policies and procedures
• Supporting the Cyber-Fraud initiatives that will enable us to bring it closer for our customers

What you’ll bring:

• Relevant university degree e.g. information/cyber security, marketing and communications
• Understanding of fraud and cyber security principles
• Understanding of behaviour change economics and principles
• Experience in content creation, communication strategies and delivery tactics
• Knowledge of training and educational principles, processes and procedures
• Experience within the financial services industry including key products and services

It would also be nice for you to have.

• Relevant industry qualifications (e.g. CISP, SANS, CISM, etc)
• Understanding of modern psychology approaches/principles
• Experience in a similar role
• Understanding of Operational Risk methodologies

What else you need to know.We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.This role is based in Milton Keynes and our current expectation is at least 2 days in the office every week.If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.Application processIf your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be:1st Stage – Technical Interview – this will be a 30 min technical interview with one of the team.2nd Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.Inclusion.At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.How we’ll reward you.As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Competitive salary plus a £500 annual cash allowance to spend on our great range of benefits
• Eligible for a discretionary performance-related annual bonus
• We put 8% of salary into your pension, even if you don’t contribute yourself we’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5years service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander’s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

What to do next:If this sounds like a role you’re interested in, then please apply.If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

Expected salary:

Location: Milton Keynes

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