Desktop Support Technician

Job Description

Job title: Desktop Support Technician

Company: General Dynamics

Job description: General Dynamics Land Systems is on the look-out for a full-time Desktop Support Technician to join our IT Team. The successful and inclusive candidate will earn a favourable salary of 22,800 to 25,600 based on experience and potential. This is an ideal role for someone who has a proactive and positive mindset and a keen desire to grow professionally.Joining an established team based at our Oakdale and Merthyr facility, you will work across a range of stakeholders to carry out first and second line support across 2 primary locations and several remote. Role includes day to day IT support and maintenance, managing Incidents and Requests logged in person and via ITSM tool.If you were already working in this position, this is what you would have been working on this week:

• Day to day support and administration of Active Directory, Exchange, Microsoft 365, Processing New starters/leavers.)
• Support the team with local network issues and troubleshooting. (Cable patching, connectivity)
• PC and laptop builds including using SCCM.
• General support of End User devices and accounts.
• Provide support during Team projects (Windows Upgrades, Hardware Refresh.
• Change control ensuring procedures are followed for all I.T. changes.
• Liaison and coordination with I.T. Shared Services on: Any related central issues and the set-up of new devices/infrastructure needing access to shared systems.
• Mobile device management using Intune, to include provisioning, account and, hardware tracking.
• Monitor the helpdesk queue and ensure a prompt resolution for any issues and requests (all sites), ensuring recording of ad-hoc/emergency tasks on the helpdesk system.
• Action requests from Cyber security team to maintain strict security restrictions.
• To effectively manage the expectations of key customers at all times.
• Network support and troubleshooting. (Cable patching, connectivity)
• Application patching and deployment

To apply for this role, you will require the following:

• Ability to develop and adhere to best practice/process/policy.
• Customer service focus
• Windows Operating Systems
• MS Office applications
• Exchange Admin
• General networking
• Desktop hardware
• General security methodologies

Our Company Benefits:We pride ourselves in being a great place to work with a shared sense of purpose, offering highly competitive benefits:

• A compressed nine-day fortnight which means every other Friday off!
• A flexible benefits scheme – allowing you to adapt your benefits to suit yours and your familys needs
• A personalised career development plan, alongside regular progress reviews – supporting and valuing your progression within the Company
• Professional training and development courses, both internal and external – allowing you to reach your full potential
• A flexible working environment where your contributions are recognised and rewarded, which includes compressed hours, reduced hours and job share
• A Company sports and social club, offering events at discounted prices giving you the opportunity to meet and socialise with your fellow colleagues outside the workplace

About General Dynamics UKGeneral Dynamics Land Systems is a global leader in providing products and support across the full spectrum of combat vehicles. Our global team has more than 6,000 employees working towards creating a diverse product portfolio delivering best-in-class capability to Armed Forces communities worldwide. In the UK, we employee more than 550 people and are leading the way in Armoured Fighting Vehicles and sustainment services. Our vision is documented and embedded into our culture, so all employees understand the Companys direction and their role in achieving it. We are currently delivering the AJAX programme, providing 589 Armoured Fighting Vehicles in six variants to the British Army and have also developed and delivered 400 Foxhound vehicles – a highly-protected and mobile 4×4 platform with high-deployment availability.We believe in maintaining a diverse workplace inclusive of beliefs, cultural background, job experiences, thoughts and ideas. If who we are and what we do resonates with you, we invite you to join our high performance teamAt General Dynamics Land Systems, we strive to be champions who drive diversity, equity and inclusion. We are committed to our values and beliefs to provide a healthy and secure working environment that empowers team members to build careers that reward. We are focused on supporting an inclusive company that recognizes the value in creating a dynamic team that is diverse.As an Equal Opportunity Employer, General Dynamics Land Systems (“GDLS”) provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to for assistance and let us know the nature of your request and your contact information.Share:Similar JobsInterested in working for General Dynamics Land Systems? Take the first step by joining our Talent Network today!General Dynamics UKGeneral Dynamics United Kingdom Limited is a leading prime contractor and complex systems integrator working in partnership with government, military and private companies around the world.ExploreContact GDUKUnit 1 & 3, Oakdale Court, Oakdale Business Park, Blackwood, South Wales, NP12 4AD

Expected salary:

Location: Pentrebach, Merthyr Tydfil

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