Developer Support Specialist – Apple Services Engineering

Engineering
January 13, 2024

Job Description


Job title: Developer Support Specialist – Apple Services Engineering

Company: Apple

Job description: Apple Services Engineering (ASE) first delighted users with downloadable music in April 2003 with the opening of the iTunes Store. Since then, ASE has delivered countless innovations around the digital delivery of audio and video, and in 2008 revolutionized smartphone app distribution with the launch of the App Store. Apple’s App Store is the world’s largest and most innovative software store, serving tens of millions of iPhone, iPad, Mac, and Apple TV customers while expanding to new horizons on Apple Vision Pro.

Key Qualifications Key Qualifications

  • Polished written and verbal communication skills.
  • Self-starting, self-directed and self-sufficient.
  • Experience managing support for products/systems
  • Customer service mentality.
  • Effective at issue detection and creative in identifying solutions.
  • Able to multi-task and prioritize competing priorities effectively.
  • Detail-oriented, organized, meticulous approach to work.
  • iOS development experience is a plus.

Description Description

The App Store is looking for a highly-motivated and organized individual to join the App Store team. This role is responsible for the successful launch, support, and maintenance of backend tools and workflows that power the App Store business. We’re looking for someone with a passion for apps, customer experience, and the quality of content and service synonymous with Apple. The right candidate for this role understands what differentiates Apple and a great developer experience. You’ll join an integral support and operations team inside the Apple Services Engineering (ASE) organization, collaborating extensively with a wide range of cross-functional teams like AppleCare, business management, engineering, marketing, project management, and developer relations. Areas of focus include App Store Connect, TestFlight, and reporting and analytics. Developer Experience – Prepare launch readiness materials for developer support team. Advise support team of content needed to enable support advisors to train developers on new features. – Continually refine and develop new support processes to ensure developers issues are solved quickly and efficiently. – Build and distribute analysis on support trends to management. – Partner with developer support team on improving support and documentation in order to minimize developer contacts. – Evaluate tools and processes from the developer perspective and provide feedback to internal stakeholders (App Store Product Marketing, Engineering, Design, App Store Business Management, and Worldwide Developer Relations). Engineering Collaboration – Help raise and prioritize concerns and issues affecting developers. – Participate in user acceptance testing for developer tools. – Evaluate success of App Store Connect code releases via support metrics and social listening. Present findings to Apps management and Engineering. – Attend Engineering design reviews and project meetings for new features, advocating for the developer experience. Does this sound like you? Join us!

Education & Experience Education & Experience

BA/BS or equivalent experience is preferred.

Expected salary: $125800 – 189500 per year

Location: Seattle, WA

Job date: Fri, 12 Jan 2024 07:18:24 GMT

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