Digital Account Manager
Job Description
Job title: Digital Account Manager
Company: Bailie Group
Job description: About the roleThis is a role for an Account Manager with proficiency and experience working in the Digital Communications sector – awareness and/or experience of other communications including Insight, Content/Creative and Print, Technology and/or Marketing Services, would be advantageous. Demonstrable agency experience with digital is a must.About CDSWe enable strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens.Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges.Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example:
- Digitally transforming the ability to report crime online for UK police forces.
- Building a new website for Hays Travel, that improves customer’s travel booking journey
- Providing User research and User Experience Design to improve online services for Nursing & Midwifery Council members
- Delivering marketing and operational print management services to the Ministry of Defence
Our clients include, the Cabinet Office, Bank of England, Insight Investments, Moorefield Eye Hospital, The Christie NHS Foundation Trust and The National Institute for Health and Care Research.Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference.Responsibilities
- Liaising with clients to take, challenge and progress briefs across the operational pillars of the CDS business – primarily Digital focused.
- Working closely with the wider CDS operational teams to ensure customer satisfaction related to service delivery/support services across CDS clients.
- Working with clients at a strategic level to assist in development solutions to meet strategic corporate needs.
- Maintaining and distributing Management Information on work in progress, through-put, and performance, supported by Account Managers and Client Services
- To develop ‘higher and wider’ client relationships across your nominated accounts.
- Flexibility and innovation to respond to customer needs, often travelling to customer sites to work with them to develop and agree solutions.
Requirements
- A self-starter able to set and manage both personal and team goals
- Passionate for knowledge, as this is a fast paced, constantly evolving consumer driven / technology driven market
- Ability and drive to build strategic relationships with clients and colleagues alike
- A strong organiser and effective with time management and resource management
- Able to think quickly and make decisions within minimal referral / guidance
- Experienced working with high profile clients
- Excellent experience with Microsoft applications – Teams, SharePoint, Word, Excel, and PowerPoint
- Ability to negotiate and sustain complex networking relationships
- Comfortable with collating, analysing, and interpreting operational and financial data to support account development strategies
- A strong, honest communicator who possesses excellent verbal, listening and written skills
Hybrid & HomeworkingTo ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.VettingDue to the nature of this role and the business, you will need to either currently hold UK Government clearance to a minimum of SC level or be able to undergo and maintain this level of clearance.In return
- Attractive base salary
- 25 days holiday + public holidays
- Company pension and life assurance scheme
- Medicash health plan – online GP access, support services & discounted gym membership
- Wellbeing events/services in Leeds office
- Cycle to work scheme
- Season pass loan for rail & bus travel
- A business focused on professional development and personal growth opportunities
- Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity
Our inclusive cultureCDS positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.
Expected salary:
Location: Leeds
