Director of IT Systems
Job Description
Job title: Director of IT Systems
Company: Civica
Job description: Job Description:We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.About the roleAs Director of IT Systems at Civica, you will be a technology leader responsible for ensuring that over 6000 colleagues around the world are enabled and empowered to do their best work.You will own all aspects of the people, processes and tools that support our colleagues; ensuring that Civica’s internal hardware and software deliver a great user experience, and that helpdesk teams are in place to provide assistance when needed. You are a technologist, up to date on the latest practices and developments in your domain, with an eye on how the newest technology can help us to be better, faster and more efficient.You’ll have a relentless focus on your internal customers, always striving for the next improvement that enables happiness, efficiency and technology as a force multiplier. To achieve this, you’ll be a pragmatic, kind and effective leader, able to build and nurture a team that can deliver on your vision. You’ll bring clarity where there is ambiguity, and calm where there is chaos.What you will be doingAs a technologist, delivering implementation of modern technologies that act as a force multiplier for Civica colleaguesAs a leader, building and managing a balanced and effective IT organisationAs a strategist, managing large people, hardware and software budgets which trade off effectiveness vs costMaking data-driven decisions, and presenting data to get buy-in for your initiatives from VP and C-Level executivesEnsuring that Civica’s global helpdesk has the people, processes and technology to support 6000 Civica employeesBuilding strong relationships with leaders in areas such as infrastructure, development, security, and compliance to ensure the best outcomesRequirements:We’d like you to have experience withManaging large (100+ FTE) IT support-focused teams in a large global organisation, across multiple territories and time zones (UK, India, APAC, and AMER)Delivering high-impact technical programmes in complex technical landscapesWorking in a product-led, user-focused manner; the term “user experience” is an everyday part of your vocabularyModern EUC practices such as BYOD, Virtual WorkEnvironments, Automated Provisioning, or Zero Touch DeploymentsManaging stakeholders up, down, and across seniority levelsModernising legacy technology stacksCoaching and mentoring senior managersManaging large and complex budgets (
£10m)Some technologies that we useWindows and Mac end user computeOffice 365 Suite (including Microsoft Teams)Active DirectoryAzureSalesforce Service CloudBenefits:Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!Benefits
- Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
- Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits
- Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
- Tenure Milestone Recognition: We value and recognise the years of service of our people.
- Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.
Civica Accolades:
- ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
- Great Place to Work: We are dedicated to creating an outstanding employee experience.
- Financial Times – Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.
- Australian Business Awards – Employer of choice
- Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
