Director Tour & Retail Project Operations, Worldwide Studio Tours & Retail
Job Description
Job title: Director Tour & Retail Project Operations, Worldwide Studio Tours & Retail
Company: WarnerMedia
Job description: Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
As the Project Operations Director for Tour & Retail you will lead and support the development of operations projects in new openings as well as existing business across global Tour & Retail. In order to work effectively, you will partner with the management teams across our Worldwide Tour & Retail (WWT&R) as well as Retail outlets, building relationships across a range of departments including Visitor Experience, Retail, Commercial, Marketing & PR, Finance, Technical Services, Facilities, buildings and construction teams, quantity surveyor, architects/ designers, and wider internal & external stakeholders.
Role Accountabilities
- Represent the WWT&R operation on projects at project meetings relating to the design, build and operation of all projects and business expansions, ensuring that the teams have clear objectives and communication in clear
- Establish strong relationships with key operational project stakeholders (including WWT&R support functions), allocate resources, and maintain ownership for timely delivery whilst communicating and mitigating any foreseeable business risks.
- Maintain operational visibility during construction and design planning, ensuring adherence to quality standards.
- Support creative development and operational delivery of new attractions and retail upgrades globally.
- Contribute to the integration of new technology, including ticketing and inventory systems across post- as well as pre-opening periods.
- Build a global perspective and cultural understanding across locations where we operate to ensure a wider perspective on labour laws, health and safety management and visitor behaviour is understood for the future development of Tours & Retail.
- Ensure established emergency response processes align with WBD Business Resilience guidelines.
- Ensure consistent values, procedures, and quality across the business to maintain operational standards and brand reputation.
- Attend Senior Leadership meetings with Heads of Department across all project locations to support development and shared learnings for cohesive operations.
Qualifications & Experience
- Proven commercial knowledge and ability to strategize on financial performance.
- Confidence in financial statement appraisal and understanding of accounting.
- Motivational leader who inspires success across global locations.
- Ability to problem-solve, seek solutions, and drive decision-making.
- Self-motivated, flexible, and adaptable in changing business environments.
- Capable of prioritizing workload, working under pressure, and delivering results both independently and as part of a team.
- Prior experience in senior project management roles for new global and domestic project openings, ideally within visitor attractions, venues, or retail markets,
- Proven complex, multi-stakeholder project management background with an emphasis on service, product presentation, and commercial strategy..
- Familiarity with implementing new tech systems (e.g., ticketing, inventory control, POS).
Working Pattern
- 40 hours a week.
- Flexible to travel globally and extended international visits.
- Prepared to work flexible hours across multiple time zones – the role is likely to include early start and later finishes to accommodate meetings in other time zones.
- Candidate must be willing to fly, use public transport of all types in all counties, including long haul trips
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.
Expected salary:
Location: Hertfordshire
