Dynamics 365 Business Analyst
Job Description
Job title: Dynamics 365 Business Analyst
Company: Munich Re
Job description: Are you looking for an exciting new challange?
Do you have extensive experience of working with Dynamics 365, if so we’d love to hear from you!
In this role you will play an important role in ensuring complete governance & compliance for our Dynamics 365 CRM system.
This role will support the Business Development team (Business Development Solutions) and will engage and work collaboratively with internal and external stakeholders at all levels up to and including Board members.
Location: Manchester, Liverpool, London or Birmingham
Brand: HSB UK&I
Working Pattern: 35 Hours (HSB operate a hybrid working model)
Contract Length: 12 Month FTC
Key Responsibilities
Dynamics 365-CRM:
Support the business in the undertaking the governance & compliance for Dynamics 365 CRM
Act as Dynamics 365 CRM first line of support to triage user requests and system issues and where required work with the developers for a resolution.
Act as a Business Analyst in support of enhancement requests for Dynamics 365 CRM
Translate business requests to requirements for Dynamics 365 CRM developers
Prioritise with stakeholders work items
Develop test scripts
Perform UAT and work with the business to complete the testing of enhancement development work
Complete all mandatory governance requirements from Group as part of the change management process
Develop and deliver user support and training materials
Ensure effective system, service protocols and workflows are developed, implemented and reviewed maximising stakeholder engagement and ensuring a first class service delivery
Maximise the impact of effective Dynamics 365 CRM governance to ensure Group compliance
Develop, maintain and supply management reporting in line with reporting frequency and requirements
Ensure that HSB’s Dynamics 365 CRM platform is updated and accurate at all times
Ensure timely and accurate preparation of HSB’s dashboards and reporting requirements, enabling effective and accurate data distribution management for the relevant Stakeholders and their requirements
Manage governance and compliance reporting to our parent company
External vendor management
Represent HSB EIL within Group as a stakeholder to monthly reporting committees
Ensure that all procedures are reflective and accurate and inline with Munich Re guidelines
Business Development Solutions (BDS):
First line of defence in the reduction of business risk exposures
Effectively manage and oversee the governance of procedures within BDS, ensuring that all documents meet the minimum standards set by Munich Re and leverage the latest systems and technology
Represent BDS and work collaboratively with all stakeholders in the mapping and continuous development of the HSB customer journey, strategically developing the enhancements of customer interactions
Leverage the latest system technologies and IT solutions to ensure that all aspects of BDS data is retained/archived in the most efficient and secure method
External vendor management
Represent HSB EIL within Group as a stakeholder to monthly reporting committees
Provide effective project management and business analyst support to the BDS team and wider business ensuring projects are successfully implemented to project deadlines
Key Skills and Experience
Essential
Stakeholder management
Microsoft Dynamics 365 CRM knowledge
IT Business Analyst & change management
Excellent interpersonal and negotiation skills
Excellent Organisational skills
Pro-active, flexible and customer focused
Attention to detail, self-motivated & enthusiastic
Excellent Office 365 skills
Innovative & solution focused
Good spoken & written skills
An understanding of the FCA guidelines
Additional Skills and Responsibilities
Customer focused with the ability to positively influence others
Innovative approach to problem solving, anticipating opportunities and the ability to question/challenge existing methods and approaches
Ability to work to high standards under pressure and to tight deadlines
Effective verbal and written communication at all levels
You will work in an environment where we think big: Change and culture are continuously role-modelled.
HSB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
Expected salary:
Location: Manchester
