EMX | Associate Director- Client Services Team (Media Planning) London, England

Job Description

Job title: EMX | Associate Director- Client Services Team (Media Planning) London, England

Company: EssenceMediacom

Job description: Description

Position at EssenceMediacom

Associate Account Director- Media Planning (Client Services Team)

About EssenceMediacomX

EssenceMediacomX, part of GroupM, is a global data and measurement-driven media agency whose mission is to make advertising more valuable to the world. Our office sits within the legacy Essence building on Oxford Street. We still have all our wonderful essentials looking after our amazing clients! Our clients include many exciting brands such as Google, ITV, Airbnb, BT/EE, NBCUniversal and L’Oréal to name a few.

Visit for more information!

About the role

● You will be expected to support the creation and running of project plans, day-to-day working relationships with internal teams and support high-performing brand campaigns across a range of Google products.

● You will oversee the day-to-day Account Management relationship for our biggest client, Google. Key to this role will be developing strong day-to-day client relationships; establishing Account Management processes and best practice principles that ensure efficient delivery of client objectives; managing account teams to effectively respond to clients’ needs

● You will play a key role in delivering business success for our clients. You will be in constant communication with them, building trusted partner status and making a vital contribution to the overall success of our client-agency relationship.

Some of the things we’d like you to do:

Client Satisfaction

● Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond

● Develop and maintain a working-level understanding of assigned client’s industries, their products/services, and their marketing/media KPIs

● Support the wider team in delivering an exceptional client experience during every agency interaction

● Ensure defined client expectations are understood by the wider team

● Assist in managing total client satisfaction, identifying any issues or barriers and escalating as necessary

Essential Happiness

● Ensure that any direct report and the wider multi-discipline team feel invested in, engaged with, cared for and motivated to deliver their best work

● Provide timely and actionable feedback to the team to aid in their development and improvement

Work Quality and Innovation

● Engage with clients & wider agency team to ensure all briefs and responses are considered within the wider campaign architecture and working towards a common goal.

● Interrogate work and client deliverables on all campaigns on behalf of the client to ensure they exceed expectations.

● Provide campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work

● Foster collaboration with the Practices to ensure best-in-class work and ongoing innovation is delivered across the client business

● Identify potential risks, issues and opportunities, across all briefs and processes escalating to CS leadership where necessary.

● Support daily huddles and weekly client status meeting

● Identify and rationalise

Financial Strength and Operational Excellence

● Responsible for client billing process ensuring reconciliations are approved by internal teams and invoicing is complete within agreed internal timescales

● Knowledge and responsibility for the end-to-end invoicing process including managing to budget, reconciliation completion

● Leverage key internal and external stakeholder relationships to assist teams in improving the campaign delivery process

Growth and Diversity of Clients

● Through building your understanding and knowledge of your client’s business, continually look for and make internal recommendations to explore growth opportunities

A bit about yourself

● Proven and demonstrable experience in account manager level in media, advertising or marketing

● Strong communication skills including the desire to learn and advance

● Understanding of OEM brands and a desire to work with and grow their businesses to deliver on their ambitious targets

● Strong organisational skills with a keen ability to prioritise and multitask

● Ability to adhere to and meet deadlines and proven track record in managing client expectations

● Experience in cross-channel media planning, with a preference for brand planning experience

● Understanding of media measurement techniques and the requirements needed to effectively track and report on performance

● Proven problem-solving skills and ability to think outside of the box for creative solutions

● Ability to work independently and collaborate in a team environment

● Detail-oriented and responsive, deadline-driven with strong quantitative reasoning skills

● Demonstrate thorough understanding of the campaign-level financial management process from estimate to invoicing

● Potential to line manage 1 direct report, supporting their career growth and development within Client Services

● Lead by example while motivating and coaching juniors on the team

● Foster an environment for transparency and open communication

What you can expect from EssenceMediacomX

EssenceMediacomX’s mission is to make advertising more valuable to the world. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an EssenceMediacomX employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, or marital status.

Expected salary:

Location: London

Job date: Fri, 08 Dec 2023 02:58:19 GMT

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