Endoscopy Co-ordinator
Job Description
Job title: Endoscopy Co-ordinator
Company: NHS
Job description: The Endoscopy Team at the William Harvey Hospital work hard to ensure that patients are put at ease throughout their treatment journey. This position offers the opportunity to be a part of this team. You will be responsible for managing the day to day responsibility for booking patients from the waiting list and maximising capacity utilisation as well as undertaking reception and other administrative duties within the Endoscopy UnitMain duties of the jobYou will have day to day responsibility for booking patients, have in-depth understanding of waiting list management and booking procedures and manage the endoscopy waiting list ensuring compliance with local and national targets, policies and procedures.Provide advice, information, and guidance to patients and relatives regarding endoscopy appointments and general queries about waiting list management and direct queriesUndertake responsibility for recording endoscopy referrals onto relevant patient management and validation systems and use problem-solving skills to resolve issues of delays and problems in this process before highlighting to the Operations Manager.Greet patients attending the endoscopy unit for a procedure or and input all necessary data in real time on the patient management systems according to Endoscopy and Trust policies and procedures. Keep all patient details up-to-date on the patient management systems in line with the Trust’s policies and procedures on real time data collection and confidentiality, in order that information is available for endoscopy sessions, audit purposes, service planning and any other data that may be required.Undertake other administrative duties including checking capacity and utilisation, handling post, data input of audit and other JAG/GRS requirements, histology results and notifying unit managers and/or supervisors of low supplies of stationery and patient information or procedure preparation items.About usWe are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted18 November 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year per annumContractPermanentWorking patternFull-time, Flexible workingReference number344-0200WHHJob locationsWilliam Harvey HospitalKennington Road, WillesboroughAshfordTN240LZJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below. Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Person SpecificationQualifications and TrainingEssential
- Educated to GCSE level including maths and English, NVQIII or equivalent knowledge
- Advanced keyboard skills/RSAIII
- Microsoft applications
Desirable
- ECDL
- Experience of managing a waiting list
- Experience of PAS
Skills and ExperienceEssential
- Provide evidence of excellent communication:- written, verbal and telephone manner.
- Able to communicate with a variety of people at all levels and different backgrounds o Able to deal with sensitive issues with tact and diplomacy
- Able to remain calm under pressure and work to demanding deadlines
- Able to deal with multiple issues at one time
- Ability to work on own initiative with minimal supervision
- Ability to develop effective working relationships
Desirable
- Understanding of patient access targets
Personal / Professional AttributesEssential
- 2/3 years previous administration experience
- Experience of dealing with the public
Desirable
- Experience of NHS/Health Care environment
- Knowledge of waiting list administration o Knowledge of medical terminology
Person SpecificationQualifications and TrainingEssential
- Educated to GCSE level including maths and English, NVQIII or equivalent knowledge
- Advanced keyboard skills/RSAIII
- Microsoft applications
Desirable
- ECDL
- Experience of managing a waiting list
- Experience of PAS
Skills and ExperienceEssential
- Provide evidence of excellent communication:- written, verbal and telephone manner.
- Able to communicate with a variety of people at all levels and different backgrounds o Able to deal with sensitive issues with tact and diplomacy
- Able to remain calm under pressure and work to demanding deadlines
- Able to deal with multiple issues at one time
- Ability to work on own initiative with minimal supervision
- Ability to develop effective working relationships
Desirable
- Understanding of patient access targets
Personal / Professional AttributesEssential
- 2/3 years previous administration experience
- Experience of dealing with the public
Desirable
- Experience of NHS/Health Care environment
- Knowledge of waiting list administration o Knowledge of medical terminology
Expected salary: £24071 – 25674 per year
Location: Ashford, Kent
