Field IT Support Technician

IT
January 7, 2024

Job Description


Job title: Field IT Support Technician

Company: Aztech IT Solutions

Job description: About The Role

Aztech IT has grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves in having a team ethos and employee-centric environment.

Due to internal promotions we have a need our Field Team. The successful candidates will be customer focused, experienced as a Field IT Support Technician, and have previous 2nd Line IT support experience on client sites. You will join our Service Delivery Team based out of the Milton Keynes office.

The successful Field IT Support Technician will ideally come from the background of an IT Managed Service Provider supporting multiple client sites or you will have previously supported multiple IT infrastructures with various technical challenges. You will be motivated, a natural problem solver and able to follow the process of using a ticketing system. The successful candidate will ensure that our customers receive an excellent and consistent service experience.

Key Responsibilities

  • Acting as the client facing representative for all technical service requests on client sites (most client sites are within a 50-mile radius of the Milton keynes office, this includes London)
  • Logging and maintaining support issues detail throughout a service ticket lifecycle (using ConnectWise Manage)
  • Responding appropriately to more complex problems through escalation.
  • Prioritisation and management of workload to ensure client SLAs are met.
  • Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s.
  • Identifying opportunities for improvement both technically and in processes for clients and internally.

Skills / Attributes Required

  • Minimum of 2 years experience supporting SME’s or multi client sites in a similar client facing role.
  • Clear and confident communicator at all levels and abilities
  • Able to deliver and troubleshoot complex technical solutions
  • Strong communication and documentation skills
  • Good time management and prioritisation skills

Essential Technical Knowledge

  • Office 365
  • Active Directory
  • Windows 10
  • PC & Server hardware
  • Intune
  • ConnectWise or similar ticketing system

Desirable Technical Knowledge

  • VMware
  • Azure
  • Networking (Switch management, Wi-Fi Access point management, router configuration)
  • Firewall configuration
  • Windows Server
  • SharePoint

Desirable Qualifications / Certifications

  • MCSA
  • ITIL foundation
  • MCITP: Server Administrator or MCSE: Windows Server
  • CCNA

Package Details

  • Salary is up to £35k pa, dependant on experience and accreditations
  • Use of Company car / van (you must have a full clean UK driving licence)
  • 24 Days Holiday Increasing with 2 & 3 years service plus 1 day off for your birthday each year
  • The hours of work are 37.5 per week.
  • Based out of our Milton Keynes Office with client visits within a 50-mile radius of the Milton Keynes office plus London travel (travel expenses are paid monthly and train travel is purchased by Aztech IT ahead of any pending travel to client sites)

Employee and Office Benefits

  • Excellent training / development opportunities via The Aztech Academy.
  • Paid technical training portal and exam bonus – LinkedIn Learning
  • Perkbox – Hundreds of different perks delivered to your mailbox weekly
  • Paid for company nights out
  • Health cash plan – This includes 40% off Nuffield Gyms.

This is a UK based role and we are unable to offer sponsorship. You must have the full, unrestricted rights to work in the UK.

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Expected salary: £35000 per year

Location: Milton Keynes

Job date: Sun, 17 Dec 2023 00:06:12 GMT

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