Food and Beverage team member
Job Description
Job title: Food and Beverage team member
Company: LQ Resorts
Job description: Food and Beverage team memberAn exciting opportunity has arisen for a Food and Beverage Assistant (F&B) to join our F&B Team. The successful applicant will assist in providing a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations, whilst maintaining maximum revenue and guest expectations.About the roleRoles and ResponsibilitiesAssist in creating a warm and welcoming environment for our guestsAssist in the set-up, preparation, and provide service duties for restaurants/ functions / conferences as requiredEnsure that guests are greeted, seated and provided with menus promptlyEnsure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all timesEnsure Food and Beverage departments are ready for service and ensure the areas are left ready for the next shiftFamiliarise yourself with menus and as much information about the food and beverage offering available in order to answer any questions guests may haveTake food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accuratelyEnsure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all timesSet up, clear and promptly service tables after use to ensure that guests can be seated in a timely mannerMaintain a good standard of food safety, allergen and hygieneEnsure the food and beverage areas are clean and well presented at all times and assist with cleaning and housekeeping duties as requiredDeal with guest comments in a friendly and efficient manner, ensuring guest satisfaction and expectation at all times and ensure that any guest complaints and positive comments are reported to managementEnsure all cash, charge, float and till procedures are carried out in line with agreed proceduresPrepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessaryCleaning and maintaining equipment, glassware, crockery and cutleryEnsure that all front of house and guest areas are well maintained at all timesMaintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.Key skillsConfident and approachableGood team work and can work well aloneGood time keeping and attendanceCalm under pressure during busy periodsExcellent selling and customer service skillsCan use own initiative and problem solveResilience and calm attitude when dealing with face to face complaintsAll staff Key Performance MeasuresOur values underpin everything we do here at Lion Quays, staff should ensure that these are at the fore front of what they do day to day.To focus on the guest experience at all times and continually strive to delight time after timeTo see each guest as part of a long-term relationship not a one-time eventAttitude:Polite, friendly and engaging personalityHelpful to guests requiring assistanceRespectfulPositive ‘can-do’ attitudeTo create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of, and associated withTo encourage our team to contribute to excellent working conditions for allTo gain a reputation for delivering financial performance and being consumed and enthralled about business.BenefitsLQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:Discounts across the resort, including family and friendsFree onsite parkingProgression and career development opportunities.Pension SchemeFree staff mealsFree gym membershipAccess to wellness programmesShare of Resort’s service charges on monthly basisExtra days holiday after 2 yearsAbout the companyLQ is a family run, collection of quality destination led Hotel Resorts.Required Criteria
- Good standard of education and willing to learn
- Experience of dealing with people
- Great attention to detail and Excellent standards of Customer Care
- Excellent communication, both written and verbal
- Reliable and able to work under pressure as a team or alone
- Good Time keeping and attendance
- Flexible approach to work
- Excellent standard of personal appearance and hygiene.
- Able to follow instruction
Desired Criteria
- Thrives on routine daily tasks
- Good problem-solving skills
Skills you’ll need
Expected salary:
Location: Woodbridge, Suffolk
