Food & Beveridge Team Member
Job Description
Job title: Food & Beveridge Team Member
Company: Lyons Holiday Parks
Job description: We are Lyons Holidays Parks, family owned for over 90 years! We welcome over 7,000 families to North Wales and Cumbria each year across our fourteen holiday parks, luxury hotels and restaurants. Our guests are at the heart everything we do, we operate within an ethical culture of respect, diversity and social responsibility.We have an exciting opportunity for a Food & Beverage Team Member to join us at our flagship park Lyons Robin Hood. If you want to be part of a successful team who are multi skilled, guest obsessed and works in a clean and inviting environment, then read on!Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust and always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.You will have an excellent customer service attitude and good working practises with food hygiene and health and safety and will possess the ability to work as part of a team and under pressure.As a Food & Beverage Team Member you are responsible for:Business:
- Providing an outstanding Food & Beverage experience, ensuring great service, high quality products offered and consistency in your approach.
- Offering a clean and safe environment for all.
- Recognise dissatisfaction and deal with complaints speedily and with empathy resulting in customer satisfaction and improvement to the overall guest experience.
- Ensure a robust knowledge of all products provided, identifying all secondary spend opportunities and bar experience improvements.
- To accurately take orders from customers, listening and offering advice on choices and menu options when required.
- To deliver food promptly, to serve customers in a professional manner, ensuring their expectations are exceeded.
- Ensure equipment is cleaned accurately to the correct safety standards.
- Ensure tables are cleared and cleaned within 5 minutes of customers departure.
- Operating the till system in an efficient and accurate manner
- Take a proactive approach to the Health and Safety of yourself, fellow team members and customers.
Guests:
- Ensuring all guests are given a warm welcome and a first-class service, giving a positive and memorable Lyons experience.
Team:
- Creating and supporting a sense of community – a real family spirit.
- Have fun whilst working in a clean and inviting environment.
Schedule:
- Holidays
- Weekend availability
