Ground Operations Regulations and Standards Specialist
Job Description
Job title: Ground Operations Regulations and Standards Specialist
Company: TUI Group
Job description: As Ground Operations Regulations & Standard Specialist with TUI Airline, you’ll get involved in some interesting work initiatives. In addition to your usual your day job, you’ll have the occassional chance to work alongside our Airport based colleagues and be a key organiser for the annual safety conference. There’ll even be a chance to meet your global collagues in team events in our other markets from time to time so we hope you dont mind travelling! The role requires a starter/finisher as you will be the person identifying the trends, proposing solutions and driving their implementation.
If you’ve already got experience from within aviation of either safety or compliance requirements or if you currently work in Ground Operations at an Airport and are keen to see how things work at Head Office, this could be a great next step for you.
We are happy to consider this role on a hybrid working model with a mix of remote and office based working days – probably about 2 per week or in line with local TUI remote working principles. During initial training there may be a higher requirement to be based onsite.
Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all aspects of Ground Operations.
In this role, you will be responsible for delivering safety-related content, education and programs, being actively engaged in creating and monitoring an outstanding portfolio of compliant Ground Operations processes and procedures for delivery across the TUI Airline airport network. Working closely with your team of experts, you will strive to ensure we excel in the specialised areas of Safety and Compliance in Ground Operations to meet regulatory, customer experience and cost requirements. The purpose of this role is to ensure continuing focus on the safety and compliance of TUI Airlines Ground Operations activities. You will be part of a Ground Operations Regulations & Standards team working with multiple TUI Airlines. You will work closely with TUI Safety & Compliance departments.
The Ground Ops Regulations & Standards Specialist will oversee the ground safety performance reporting, data and root cause analysis. They will work with Ground Operations station based colleagues to ensure investigations are completed to TUI standards. Safety and compliance data will be presented & discussed monthly in safety action groups, trends identified and action plans agreed. They will support with identifying & delivering mitigation plans, conduct risk assessments and oversee the ‘Management of Change’ process.
The position reports to the Ground Ops Regulations & Standards Manager.
Applications close 4 February 2024
ABOUT THE JOB
As Ground Ops Regulations & Standards Specialist, you’ll be responsible for:
- Monitor, facilitate and improve Ground Operations procedures, ensuring regulatory requirements are always delivered
- You will manage, align and improve all safety and compliance data, analysis and activities within Ground Operations
- Create and customize safety strategy, initiatives and programs within the operating environment
- Engage, coach, develop and train employees and partners on safety related procedures and participate in staff training standards in various areas of ground ops expertise
- Observe operations and inspect work areas to identify risks, hazards, consequences and recommend mitigating actions
- Manage Ground Operations risk & change management processes, working to continuously raise standards in this area
- Work with subject matter expert colleagues on topics such as Dangerous Goods, Cargo, Special Loads, De-icing, Fueling and others to ensure regulatory compliance and safe operations at all times
- Administer and evaluate policies relating to safety management, audits, and employee training
- Conduct and manage a framework for safety reporting, ensuring events are thoroughly investigated, and procedures improved to prevent reoccurrence
- Prepare, lead and follow-up on Ground Operations safety meetings, ensuring timely, accurate and insightful analysis and reporting of safety events, trends and oversight activity
- Initiate, develop and maintain positive and impactful relationships with various enforcement and regulatory agencies
- Oversee the closure of non-compliance findings and produce management information to ensure standards are continuously maintained and improved on behalf of the Ground Operations management team including Nominated Persons
- Support each airline when Ground Operations audits are being conducted and ensure any pre-audit preparation and management of closure and observations are carried out.
ABOUT YOU
- Within this role, you have a demonstrable knowledge and experience within Ground Operations procedures, particularly linked to safety and compliance
- Sound knowledge of Ground Handling is essential, in particular airside operations
- Proven ability to think operationally whilst ensuring full regulatory compliance is achieved and maintained
- Ability to develop effective methods for data analysis and interpret results
- Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
- Driven by an entrepreneurial spirit and vision you are resilient to succeed in a fast paced and demanding operational environment with a positive attitude and excellent customer service skills
- Innovative and adaptable thinker, accustomed to overcoming challenges in new environments with limited support
- Excellent communication, influencing, presentation and interpersonal skills, comfortable interacting and facilitate training and/or deliver informational sessions to groups and/or individuals at all levels of the company and with external parties, with the ability to build trust and productive relationships
- Well-organised, with strong process management and prioritisation skills
- Self-motivated with the ability to work independently as well as part of a team
- Experience working in a high-demanding, changeable operational environment
- Role requires strong business English, both spoken and written, and may involve some international travel
#LI-DD1
ABOUT OUR OFFER
- Work in the largest global tourism group with international projects and teams
- Fantastic holiday benefits including discounts & special offers
- Development & career opportunities
- Health and wellbeing support
- Flexible working (understandably, some roles operate out of a specific location & to a set working pattern)
- Plus lots more benefits relevant to the local market that you’ll be based in
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.
Expected salary:
Location: Luton
