Help & Support Advisors (Full Time and Part Time hours) (EHA0187-0124)

Job Description

Job title: Help & Support Advisors (Full Time and Part Time hours) (EHA0187-0124)

Company: Edge Hill University

Job description: As Help & Support Advisor, you will be flexible and adaptable in approach with excellent customer service skills. You will use your initiative to resolve problems and maintain an active contribution to the team effort as part of ongoing team development. Experience of providing high end customer and solution-focused support is essential as is a good level of IT competency, with a particular focus on support for PC and mobile technologies.

Your approachable and friendly manner, coupled with outstanding listening skills and an ability to unpick, resolve, or triage enquiries effectively will ensure that you quickly establish yourself as a key member of our high performing team.

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & Benefits

• A minimum of 35 days annual leave per annum (pro rata for part time) (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources.
• A wide range of development programmes to enhance your career.
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

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About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world.

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

Expected salary: £22681 – 24248 per year

Location: Ormskirk, Lancashire

Job date: Thu, 18 Jan 2024 05:15:59 GMT

Apply for the job now!