HR Services Manager (People Hub Manager) at The Francis Crick Institute

Location: The Francis Crick Institute, Midland Road, London

Short summary

If you are an ambitious, driven individual looking to join an institute that can encourage and inspire your career, we have an opportunity for you. Applications are invited for an experienced professional to join the Francis Crick Institute as our HR Services Manager.

With a new Chief People Officer, recently approved five-year EDI Strategy (2023-2027), and a refreshed Institute strategy – Discovery without Boundaries, this is an exciting time to become part of our HR team.

You will lead our dedicated People Hub of 3 focussing on delivering a best-in-class customer experience, providing an effective and efficient end-to-end employee lifecycle service with a drive to achieve continual improvement. This is a diverse role, operationally orientated and fast paced with the need for accuracy and in-depth understanding of our policies and processes.

About the role

We are looking for a permanent HR Services Manager to form part of the People Operations team who sit alongside our specialist areas of Recruitment, Reward & HR Systems, Learning and Development, People and Culture and EDI.

Key Responsibilities

• Managing and developing a team of 3 People Coordinators
• Ensure the delivery of a first-class customer focused service that is efficient, effective and right-first-time
• Continually drive process improvements, identify issues and solutions, and work with teams across operations and science to deliver them
• Ensure that all processes, procedures and activities are documented and updated, with particular emphasis on onboarding, leavers, changes and non-employee workers
• Support your own customer group, including HR for HR where advisory level support is required.
• Be (or become) the subject matter expert in all issues relating to visas and immigration including acting as a point of escalation, maintaining compliance with legislation and ensuring processes/policy is updated accordingly

About us

The Francis Crick Institute is an independent charity established to be a UK flagship for discovery research in biomedicine.

Join us as we work to explore biology at all levels, from molecules through cells to entire organisms.

Our mission is to understand more about how living things work to help improve treatment, diagnosis and prevention of human disease and achieve economic opportunities for the UK.

In our Institute, more than 1,500 staff and students use their wide-ranging knowledge and expertise to work across disciplines.

We combine this rigour with an open and interactive culture. We’re committed to bringing together people with varied research interests and expertise, including clinicians, physical scientists and applied scientists from our pharmaceutical partners, to achieve our increasingly ambitious goals, and helping turn discoveries into treatments as quickly as possible to improve lives and strengthen the economy.

How to Apply