Hub / Logistics Quality Control and Audit Manager – Fixed Term Contract

Job Description

Job title: Hub / Logistics Quality Control and Audit Manager – Fixed Term Contract

Company: DPD

Job description: Company Description

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Senior Quality Control and Audit Manager is looking to recruit a knowledgeable and experienced Hub / Logistics Quality Control and Audit Manager to join their Hub Process Team. In this role you will also closely liaise with General Managers and Hub Managers of each hub/logistics, as well as engaging with the managers on the shop floor.

You will be expected to audit a variety of hub/logistics processes to ensure they are in line with our Safe Systems of Work, SOPs and HOPs, and will be producing reports on potential areas of improvement. They will also assist on the implementation of new processes, as well as liaising with the hub analyst team to keep track of hub KPIs related to all kinds of hub processes.

Liaise with the Hub & Logistics Training team as well as the Health and Safety department, to review current process standards and ensure that they still sit in line with a safe and efficient working environment in the hub/logistics.

Communicate with account managers regarding potential requests or issues identified with a specific customer, and work together to find a solution that satisfies the hub quality standards.

Travel between all sites, as well as working some night shifts will be a requirement in this role

Key Tasks/Areas of Responsibility

• To audit different hub/logistics processes in accordance to the Safe Systems of Work and Hub operating procedures/Logistics operating procedures.
• To liaise with different key stakeholders regarding potential issues and proposed improvements that have an effect on the hub/logistics quality.
• To frequently review and propose changes to HOPs/LOPs to ensure they sit in line with current hub processes and quality requirements.
• To assist in the implementation of new hub processes, and monitor accordance of these with the hub quality expectations.
• To liaise with business analysts as well as using business tools to monitor different KPIs that have a direct impact on hub quality.
• To liaise with account managers regarding potential issues with a specific customer that may affect hub quality standards.
• Coaching, guiding & motivating employees in developing continuous improvement using the tools of Lean Six Sigma
• Monitoring, reviewing and where necessary improving compliance on external ISO audits, Health & Safety audits, Environmental audits and internal audits.
• To review hub liquid requests, ensuring submitted packaging meets our company guidelines.
• Coordinate Bi-monthly reviews with site General managers and Hub managers of raised audit actions. Assisting with identifying root causes to raised actions, and preventing recurrence.
• Suggest new ways of working and look for continuous improvement.
• To advise and guide both office and operations based employees in the development of continuous improvement by identifying ‘focus’ areas.
• Visit other hub/logistics sites once a month and conduct an audit against the agreed audit schedule.
• Complete monthly Hub & Logistics Quality Bulletin updates.
• Coordinate with other sites and departments and share learnings and potential risks with the different interested parties.

Key Measures of Performance

• Ensure processes are accurately reflected and adhered to in the Safe Systems of Work, HOPs & LOPs.
• Improve and maintain Hub/Logistics Quality audit scores by supporting the operational teams in identifying root causes to raised actions.
• Driving continuous improvement whilst supporting safe working practices as well as operational efficiencies.
• Ensure all liquid damages are reviewed to prevent damage to packaging and/or operational equipment.
• Achieve Health & Safety audit according to Hub company target
• Ensure full compliance with all relevant external ISO audits.

Qualifications

About You

As the successful candidate we would expect you to be able to evidence these essential leadership behaviours:

Long term planning

• Uses the available tools to create long term plans to assist the business in delivering outstanding service to the customers

Effective collaboration

• Liaises with key stakeholders and actors involved in the quality management process and works in a collaborative manner in order to achieve a resolution of any issues raised.

Prompt decision making

• Is able to perform an independent, critical analysis of issues and potential risks, and prioritise accordingly depending on the impact to the key business metrics.

Data management

• Utilises the different business data streams to make independent decisions that are backed up with objective information

Continuous improvement

• Identifies potential areas of improvement and risks within the processes, and drives continuous improvement by proposing changes, implementing improvements and constantly reviewing all processes.

Impactful communication

• Delivers key messages in an impactful and succinct way, escalating any issues to the relevant teams when necessary. Utilises the business tools to deliver engaging presentations with clarity.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today.

Expected salary:

Location: Hinckley, Leicestershire

Job date: Sat, 23 Dec 2023 04:37:36 GMT

Apply for the job now!