IM&T Customer Support Lead
Job Description
Job title: IM&T Customer Support Lead
Company: Venn Group
Job description: IM&T Customer Support Lead
Agency Reference Number: J78565Venn Group is currently working with an NHS Trust based in London to manage a team as an IM&T Customer Support LeadSalary: up to £53K DOE
Location: London – Onsite with hybrid workingHours: 37.5 hours per weekDuration: 12 month FTCJob Responsibilities:
- To act as a point of escalation for service users and to liaise with 3rd level teams to ensure timely and appropriate resolutions
- Lead the 1st and 2nd line support of all Customer Support Services across the Trust
- Responsible for the investigation and resolution of operational incidents and problems relating to the End User Services through 2nd Line support
- Ensure the IT services are always available and operating as optimal performance level, and they maintain 24/7 x 365 operational requirements
- Manage on call incident management (in and out of hours)
The ideal candidate will have:
- Experience leading and managing teams within a Service Management Environment
- Excellent working knowledge of Microsoft tools – Office, Visio and Project
- Experience in building, deploying and supporting end user devices
If you are interested in this role, please contact Renay Demoore on or 02075577667.Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Expected salary: £53700 per year
Location: London
