Income Officer
Job Description
Job title: Income Officer
Company: Estuary Housing Association
Job description: Estuary Housing Association has an excellent new opportunity for an Income Officer to join our busy Housing & Communities department.The Role:
You will be working within a busy customer-facing income team. Our Income Officers are responsible for monitoring both current and former tenant arrears for our general needs rented homes managing approximately 600 accounts. You will offer budgeting and welfare benefits advice to customers in order that residents can meet their commitment to pay their rent and service charge. You need the ability to visit residents in their homes and will be required to represent the Association at court hearings and evictions.Requirements:
The successful candidate will have a ‘can do’ attitude and previous experience of working in a busy, customer-facing environment. They will also need to demonstrate our core values of Respect, One Estuary, Accountable and Responsible.They will need to have access to a vehicle with the ability to travel throughout the region.Training will be given however the following skills and experience are desirable:
- Experience of debt recovery, especially within Social Housing
- Knowledge of the legal remedies available to recover debts.
- Knowledge of welfare reform and welfare benefits
We offer a range of benefits including flexible/agile working; pension scheme; and a healthcare cash plan. You can expect 24 days’ holiday (plus bank holidays), a tailored induction programme and ongoing investment in your personal development.
So do you think this is for you? Are you ready for the challenge? If so, we would love you to apply for this post today!The closing date for applications is Monday 3rd March 2025.Rewards & BenefitsWe offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.Values-Based RecruitmentEstuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.Safeguarding & RecruitmentEstuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.The successful applicants will be required to provide proof of eligibility to work in the UK. Please note that at this time, we’re unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship.Estuary is InclusiveAt Estuary, we’re committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.We always strive to recruit the person most suited to the job, and we welcome applications from people of all backgrounds.Anonymous ShortlistingTo further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV. Your personal details will only be made available to hiring managers if you are selected for interview.Estuary is Disability ConfidentWe’re also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:
- Actively seek to attract and recruit people with disabilities
- Provide a fully inclusive and accessible recruitment process
- Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
- Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
- Make reasonable adjustments to support people with disabilities as needed.
AccessibilityIf you are unable to use the online process to apply, please call us on 0300 3045000 to request an application pack in an alternative format.Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.PLACEHOLDER
Expected salary: £31941.46 per year
Location: Southend-on-Sea, Essex
