Internal Customer Support Engineer

Customer Support & Experience
January 10, 2024

Job Description


Job title: Internal Customer Support Engineer

Company: Assa Abloy

Job description: Internal Customer Support Engineer

Internal Customer Support Engineer reports to the Internal Support Manager, for ASSA ABLOY Global Solutions, who is based in Reading. The successful candidate will need to be located within the territory geography. Internal Customer Support Engineer is responsible for the sale of all identified company approved products within their defined sales area by developing and nurturing appropriate relationships with hotels, contractors, architects and key accounts. The person will be based in our office in Reading.

What you would do as our Internal Customer Support Engineer

  • Answer Technical Support Calls
  • Repair of Products
  • Resolve customer technical issues by telephone/ remote desktop where possible
  • Escalate customer support issues that require engineer attendance and liaise with Field Service Team appropriately
  • Repair equipment returned by customers
  • Maintain customer software backups and log
  • Support external engineers
  • Support other internal departments
  • Keep ServiceNow up to date with all activities
  • Setup of After Market Sales Orders as appropriate
  • Maintain general housekeeping
  • Other duties within the company as requested

The skills and experience you need

  • Maths and English GCSE / O Level certification
  • Knowledge of PCs and networks
  • Previous experience in IT servicing / repairs
  • Networking experience
  • Electrical/Mechanical repair Knowledge an advantage
  • Experience of telephone support
  • Experienced in dealing with customers / users
  • ServiceNow
  • Windows Operating systems
  • Windows Word & Excel
  • Individual Product training; VingCard, INHOVA, Elsafe.
  • Remote desktop Support products

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can

continue and progress a lifelong career with us – here’s what we have to offer:

  • Learning and career development opportunities
  • A competitive salary and incentive schemes.
  • and much more…

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa, Talent Acquisition Business Partner, at .

Let’s create a safer and more open world – together!

To find out more about us, visit .

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Berkshire, ENG, GB, RG2 0TD

Customer Service & Contact Center Operations

Travel Required: 0%-10%

Associate

30-Nov-2022

Expected salary:

Location: Berkshire

Job date: Wed, 20 Dec 2023 23:42:24 GMT

Apply for the job now!

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